69 Customer Reviews
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Review from Andrew M
1 star10/07/2024
I purchased a certified pre-owned ****************. Speakers were not functional when I did the test drive. I was assured this would be fixed and the speakers would be installed. This did happen but did take 2 weeks for them to complete. The speaker system worked fine for a year. Got in my car couple weeks ago and front speakers wont turn on. Took back to Marysville dealership where work was done and was told itd be $500 to $800 to diagnose the issue by the service manager. I reached out to the General Manager explaining my situation and questioned why I was being charged for diagnosing work they did? He said hed look into and get back to me. I didnt receive a phone call so I called back and left 3-4 voicemails over the next 2 days. I never received any response so I just went back and picked up my vehicle. In my opinion this is pretty bad customer service and figured leadership at Coughlin should be aware.Customer Response
11/05/2024
The dealership reached out to me and requested I bring the vehicle back in. They provided me with a rental vehicle while they fixed the issue.Thank you for fixing the problem.Review from Carmencita S
5 stars07/22/2024
******************* was very nice to deal with. I got my first car from him when I first got here in the **. My 2009 Sportage served me well reason I got the same model but newer 2016. I am sure it will serve me well too.
Coughlin Automotive Group Response
07/29/2024
Thank you for the kind words and congrats on the Sportage.Review from jeff s
5 stars06/04/2024
Salesman ****** and mgr *** worked with my wife and I for her purchase and trade in. We were very happy once again with Coughlin. We have dealt with Coughlin for multiple purchases over the years. Thanks for being here.Coughlin Automotive Group Response
07/29/2024
Thank you. We appreciate the businessReview from Misty M
1 star02/15/2024
My son took his car here to have the usb port inspected. They quoted him over $500 to repair a simple usb port. When he dropped the car off he wasn't told anything about a diagnostics fee. He was told there would be a labor fee if the car was fixed. After quoting over $500 to fix a usb port he said he was going to pick the car up and take it elsewhere for a second opinion. They wanted to charge him a $180 diagnostics fee just to tell him what the issues was. This is a way of trying to strongarm him into using their repair shop since it would come off the cost of repair if he went with them. After speaking with the manager he admitted that the diagnostics fee was $180 for an hour and they only inspected his car for half an hour so he would charge $90 for the diagnostics. Again, if we would have been told about the fee when we dropped off the car we would have never left it there. They hid the fee behind the term "labor", attempted to strongarm him into paying their exorbitant prices, then admitted to overcharging him but still wouldn't waive the fee we weren't told about.Coughlin Automotive Group Response
03/07/2024
I can definitely understand your frustrations with a diagnostic fee. Unfortunately, we have expenses in diagnosing vehicles - tech time, tools etc. All cars receive a diagnostic fee. This allows us to confidently pinpoint the issues. In your son's case the repair order has his initials directly under the original estimate of $180.00. The manager made a price adjustment as a goodwill gesture. Thank you for leaving this review and we hope to see you as a customer soon.Review from Rebecca S
1 star02/15/2024
They lowered the purchase price and after all was finished he just folded paper work and told me to put in my glove compartment until white title came in mail. He never went over the purchase price and all the add on and taxes and my down payment. I decided to look at what he stuffed in that envelope and realized he never gave the purchase price at all. They saw me coming a single old lady they could take advantage of and they did! They hurried through the process before I could think.Coughlin Automotive Group Response
02/16/2024
Thank you for sending us this review and taking the time to speak to me on the phone and the opportunity to review your paperwork with you. Sincerely,Review from Danielle G
1 star01/18/2024
I bought a Equinox beginning of December last month, not even 4 weeks later and the motor blows up.. I have tried to contact anybody and everyone there for the past 2 days and have gotten no response. Have yet to hear whether or not it can be fixed and how long it will take. They say rental is covered under warranty but I have yet to get that and it's been 3 days. I have called multiple times and left voicemails for anyone I can get ahold of and no call back for the past 2 days. All anyone wants is an update on whatever you can update them on and I haven't even gotten that.Coughlin Automotive Group Response
01/18/2024
I followed up on this and it appears as you have a rental car and have been in contact with your Service Advisor. ThanksReview from Deirdre W
1 star01/15/2024
Daughter bought a certified used car from them last month, had to be towed back to them because it completely lost power and quit on her. She has the extended warranty and was not even offered a car off the lot to drive while hers was being repaired. They say she can rent a car at her own expense and if the claim is approved she can get some money back. She has a full time job and goes to nursing school full time too. Her first payment is due but you want her to shell out more money because the vehicle they sold her broke down. This place is a joke! Dont buy from them.Coughlin Automotive Group Response
01/18/2024
Please provide me with your daughters information and I will research this situation and see if I can help. You can email to kevincramer@coughlincars.com. ThanksReview from Steve S
5 stars01/02/2024
Knowledgeable, courteous and friendly. No high-pressure sales tactics! Would recommend!Coughlin Automotive Group Response
01/04/2024
Thanks Steve. We appreciate your business.Review from Virginia A
5 stars12/31/2023
Great staff, service and cars. Been doing business with Coughlin for many years and wouldn't go anywhere else.Coughlin Automotive Group Response
01/04/2024
Thank you for the kind words. We look forward to taking care of you for many years to come.Review from Lee B
1 star12/26/2023
I purchased a 2020 Kia Soul from this dealership (Coughlin Kia of Lewis Center) last year. the engine light came on so we took it to the dealer on 12/13/23 - was told that the Transmission fluid pump went bad - covered under warranty, and was told it will be a one-to-two day repair. Received a rental car as part of the Warranty. After waiting 5 days - called and left vm requesting a Status - No Response. After waiting another two days - left another vm - again with no response. It is now on-day shy of two weeks and after 8 reach-out, the general manager (****** ******) finally calls me and says he's sorry, which is nice, but the Customer Service at this Dealership is Non-existent....Beware this business - No Customer Service - Terrible!!!Coughlin Automotive Group Response
01/04/2024
I apologize for the lack of communication. I have addressed with our management team in hopes to improve. Thank you for letting us know about your issues.
Customer Review Rating
3.22/5stars
Average of 69 Customer Reviews
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