Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/17/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Entered by BBB staff LO Consumer hired the business in 2022. They would not return any of her calls in 2022, they did not come back until October of 2023. She states the business demanded money up front in cash, she paid $10,000 total, all in cash she has receipts. They did not complete the work or get an inspection. They will not return any of the consumers phone calls. The consumer has proof of failed permits from the city.
Business response
01/31/2024
We are gathering information regarding this alleged complaint. We will have response by Feb 14, 2024Business response
02/05/2024
Customer was informed that the floor board holes need to be cut in order to install ductwork and that is what was agreed upon. If the floor boards have been cut, we will gladly come back out and finish workCustomer response
02/16/2024
Complaint: ********
I am rejecting this response because:Good Morning,
I received the letter with the reply from Rick's afforable heating in which they gave a response with something about floor boards being cut .
There is ro return lines that were run , floor boards were cut by them , they are crooked and jagged as well. No returns , no duct work. Heating and cooling system dosemt even work with this not being done. The vents they installed are loose and falling. Multiple phone calls and appointments were made . They never came back .. multiple failed inspections. They were paid in full in cash because they refused any payment other than cash . The workers were not skilled and often asked homeowners for help which was refused because they were paid to preform work they did not complete. I can provide failed inspections from the city as well. This company is not professional or skilled . I do not want them working on my house at this point. They were given multiple chances and failed . I would like full refund for what they did or I will be filing a motion within 30 days.
Thank you
******* ******
Sincerely,
******* ******Initial Complaint
11/29/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Consumer needs receipt for recent water heater installation for insurance company and is unable to reach the business. The work was done on 11/21/23Business response
12/13/2023
Talked to her on the phone and texted her the receipt
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.