ComplaintsforA. M. Leonard, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/11/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Thy did not deliver the product and keep telling me they did. They provided no communication other than this info when I purchased on 1/27: Product BT25 TAPE BUDDY 25MM PERFORATED Order Number: ********** Customer: ********** ***** ***** *** Rep: Customer Service (customercare@amleo.com) P.O. Number: ********** Sales Rep Phone: ************ Order Date: 01/27/2024 Live Chat About Your Order Payment Method: WEB Credit Card Token Billing Information: Shipping Information: ***** ***** *** **** ********* ****** ******* ** ***** United States ***** ***** *** **** ********* ****** ****** ** ***** United States No emails about delivery so I had to get in touch to ask and they keep lying about me having the tape already.Business response
03/11/2024
Good Morning BBB,
We certainly understand our Customers frustration concerning not receiving this product ordered on Jan 27. Our records do indicate we provided via email (email provided by customer = newclearday@gmail.com) both a USPS tracking number (**********************) on January 31, and a delivery confirmation on February 1st. Customer "****** *****" notified us on March 4, via our Live Chat communication, which I have attached, that she did not receive the product as referenced in complaint. As you might imagine we were very surprised as over a month had passed before customer contacted us and re-iterated to our customer that this package showed delivered Feb 1. She replied to the same ticket on March 7 verifying she still did not have this package, we then responded by filing a shipping claim and sending out a replacement order ********** same day, dated March 7. New tracking number is USPS **********************, shipped on Thursday, March 7 and is out for delivery today Monday, March 11.
We fully believe this issue to be resolved. I have included all communication and tracking info below. I apologize as it would not allow me to copy link and unable to attach as well. Just wanted you to have all communication concerning this issue.
Thank you
Original package tracking:
02:21 PM Delivered, In/At Mailbox AUSTIN, United States of America
Live Chat ticket received after hours from customer.
Where is my tape buddy? ***** ********
Mon, 4 Mar 2024, 09:57 pm
Number: ********** Shipping Method: Ground
Customer: ********** ***** ***** *** Rep: Customer Service (
customercare@amleo.com)
P.O. Number: ********** Live Chat About Your Order
***********************************
Payment Method: WEB Credit Card Token Date: 01/29/2024
Billing Information: Shipping Information:
********** ***** ***** ***
***** ***** ***
**** ********* ******
******* ** *****
United States ********** ***** ***** ***
***** ***** ***
**** ********* ******
****** ** *****
United StatesAML customer service team: ***** *
Tue, 5 Mar 2024, 09:40 am
Good morning,
I tracked this package and it was delivered on 2/1/24 @ 1.21 p.m. in your mailbox. Please check with neighbors and see if one of them has it by mistake. Please let me know if you need any other assistance.
Thank you,
Tue, 5 Mar 2024, 09:40 am
***** * changed ticket status from Pending to Solved
Tue, 5 Mar 2024, 09:40 am
Customer: ***** ********
Thu, 7 Mar 2024, 08:19 am
Not here yet. No one has any packages with my address or name on it. Please
send or I will report you.AML customer service team: ***** *
Thu, 7 Mar 2024, 01:57 pm
Good afternoon,
I have went ahead and filed a shipping and have a replacement ready to ship out. Please let me know if I can be of any other assistance.
Thank you,
***** *.Replacement package tracking:
ESTIMATED DELIVERY DATE
MONDAY
11
MARCH
ON ITS WAY!SHIPMENT HISTORY
MAR 11
07:10 AM
Out for Delivery, Expected Delivery by tonight
AUSTIN, United States of America
04:53 AM
Arrived at Post Office
AUSTIN, United States of America
03:31 AM
Departed USPS Regional Facility
AUSTIN TX DISTRIBUTION CENTER, United States of America
02:40 AM
Arrived at USPS Facility
AUSTIN, United States of America
02:01 AM
Departed USPS Regional Facility
AUSTIN TX DISTRIBUTION CENTER, United States of America
MAR 10
06:48 PM
Departed USPS Regional Facility
AUSTIN TX DISTRIBUTION CENTER, United States of America
07:33 AM
Departed USPS Regional Facility
AUSTIN TX DISTRIBUTION CENTER, United States of America
06:53 AM
Arrived at USPS Regional Facility
AUSTIN TX DISTRIBUTION CENTER, United States of America
04:35 AM
In Transit, Arriving On Time
United States of America
04:35 AM
In Transit to Next Facility
United States of America
03:07 AM
Departed USPS Regional Facility
DALLAS TX LOGISTICS CENTER, United States of America
01:19 AM
Departed USPS Regional Facility
DALLAS TX LOGISTICS CENTER, United States of America
MAR 9
08:32 PM
Arrived at USPS Regional Facility
DALLAS TX LOGISTICS CENTER, United States of America
03:59 AM
Departed USPS Facility
CINCINNATI, United States of America
03:49 AM
Departed USPS Facility
CINCINNATI, United States of America
MAR 8
10:56 PM
Arrived at USPS Origin Facility
CINCINNATI, United States of America
09:41 PM
Accepted at USPS Origin FacilityCustomer response
03/13/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ********
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.