ComplaintsforER Autocare
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This location proactively lies to customers regarding their car and fails to use industry standards on their repairs. I was told I need new tires, which has been confirmed by two other credible sources tires are absolutely fine and have 30,000 miles left. They also removed existing parts (clips) and replaced them with non-approved screws - which has resulted in a $100 additional cost to me to replace.Business response
08/21/2024
I would be happy to look into this for you, what vehicle was this in reference to? All work completed on a vehicle is authorized by a customer before the work is performed.Customer response
08/29/2024
Better Business Bureau and Business owner:
I accept the business's response to resolve this complaint. This is in regard to the only car that I’ve ever serviced with the company, an Infiniti qx50.In the time since the businesses’ response was received, the undercarriage shield literally fell off of my car due to the use of screws vs the required clips. I most definitely did NOT authorize the use of screws to replace the undercarriage shield. I was never informed of it and never authorized the use of incorrect parts. What’s worse is that I was on 270 during rush hour. It is a miracle no accident occurred. I have since paid to have the car correctly serviced at another business (which also confirmed that my tires had 10,000+ miles left on my tires).
I will never visit an ER location again. While the loss of me as a customer is of no impact to ER, I highly suggest the business owner “look into” their standards, staff and daily practices. It is a tremendous liability to have parts coming off cars (and potentially causing an accident) that are not correctly handled.***** ****
Initial Complaint
06/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I took my car in on May 6, 2024 to get service. I was informed that I needed a water pump, manifold intake and a fuel injection kit. I picked up my car May 13, once the service was completed. On May 24, 2024, while driving my car caught fire.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,7:30 AM - 5:30 PM
| MMonday | 7:30 AM - 5:30 PM |
|---|---|
| TTuesday | 7:30 AM - 5:30 PM |
| WWednesday | 7:30 AM - 5:30 PM |
| ThThursday | 7:30 AM - 5:30 PM |
| FFriday | 7:30 AM - 5:30 PM |
| SaSaturday | Closed |
| SuSunday | Closed |
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.