ComplaintsforFalling Star Farms

• Initial Complaint

  11/06/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On June 10, 2024 we picked up a chick order from ***** ********. We had ordered the chicks in December of 2023. They are not between 5 and 6 months old. The problem arose when we contacted them with the concern that we received chicks we did not order in place of chicks we did order. They asked for pictures and we tried to comply but it was difficult to sort it out with them when everytime we sent an email a different person responded. We heard from *****, *****, ****** & ***** all within a 24 hour period. It appeared none of them were communicating and everytime we expressed our concerns, i.d. we had 4 Black Copper Marans when we only ordered 2 we got a different answer. It became very frustrating as no one seemed to be listening. The last communication from them was from ***** and rather curt. She said in order to prove that the 3 birds actually existed please send a photo of all 3 of them together showing a top view, side view and showing their legs. Anyone who has dealt with chickens knows they are difficult to catch much less to get 3 to sit still and pose for several photos. We felt this demand was a little ridiculous and we said so. After that last email on November 4th at 6:15pm we have not heard from them. We have sent 2 follow up emails both to the attention of the owner of the farm. Ms. ****** ****** and still have not heard anything. We are trying to sort out what chickens we did receive as we feel mistakes were made. The staff has behaved in our opinion very unprofessionally, especially the owner who has not bothered to respond to our emails. We are looking to resolve this by getting their cooperation with identifying these chickens.

  Customer response

  11/07/2024

  The ******** reached out to me directly and the issue has been resolved. This case can be closed. Thank you. 

• Initial Complaint

  09/16/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have spent thousands of dollars getting poultry from Meyers Hatchery over the years. I have been a great consumer taking all of their negligence on the chin. I've had to put up with egg color being wrong, deformed chicks being sent, and culling many roos including 4 this spring that were supposed to be females. Meyers policies require you to grow them to a certain point to prove they are roos then they refund you the cost of the chick. So you eat the cost of raising them and then you have to kill them. Well this time I gave them a chance to right their wrong and they chose to disregard my complaint citing their policy. Well not only do I want a full refund now but I want their false advertising to be fixed as well. They need to put somewhere in big bold letters that you are paying for frizzles but have a very low percentage of actually receiving a frizzled chick. Essentially you are paying 8.12 per chick to gamble on getting a 4 dollar chick. This is shown nowhere when you click on the page. It is shown as a frizzle chick with all frizzled in the photo. Im sure they have it somewhere hidden where it is not visable but again this is flase advertising. I tried to even meet them in the middle and say I would at least be happy with a 66% chance of getting a frizzled instead of 0 out of three. Instead I was met with being shut down and told to have an eggcellent day. Very demeaning and disrespectful customer service which has made me turn to here. I'm hoping you can help this company be better and have some civility even though most of their policies are unethical and cost the consumers hundreds. They are choosing to be rude instead of refund me the money I am out on with what I purchased. I the consumer am now left with a choice of culling these week old babies due to the hatcheries negligance/misadvertising or taking up my coop space with something I already have. Thank you for listening and understanding. Have a great day

  Business response

  09/18/2024

  Meyer Hatchery feels that they have been more than fair in the complemntary refund for 1 frizzle that did not frizzle despite not being able to guarantee percentage of chicks that will frizzle when ordering the offspring of frizzle parents. Due to the breeding program, it is impossible to hatch out 100% frizzle chicks. 

  1st screenshot has notation (FS) which means frizzle smooth.

  2nd screenshot circles non-hidden blurb regarding frizzle presentation

  Link in 2nd screenshot explaining that a frizzle is the offspring of 2 frizzle parents along with genetic probabilities of receiving a bird with frizzle presentation: ***********************************************************************************************************************************

  3rd screenshot is the policy that they agree to when placing an order on our website, highlighting frizzle presentation policy

  4th screenshot is where we did refund for one of the 3 frizzle as a courtesy. 

   

   

• Initial Complaint

  06/19/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I went shopping for 16 baby chickens. I specifically wanted 16 laying hens, to allow for up to 2 deaths and still have 14 birds. I came a crossed Meyer ********, which offered a free bird thrown in with your order so I ordered 15 + the free one to get 16 in total. When I received my order, there were only 15. I wrote in and complained, and they apologized, but said that they can not ship just 1 bird, so I said that's fine, can they just add an extra bird to the next order? They said they will not, and that when they choose not to include the free bird they just don't include, despite of the fact that when I entered into the purchase agreement, they clearly indicated it was for 16 birds. At this point after dealing with their customer service, I just want my money back and birds from somewhere else, but there is no way to return incomplete orders.

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