ComplaintsforPrestige Dining Club
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Complaint Details
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Initial Complaint
02/08/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
We are long time customers of Prestige Dining Club which apparently now has a new owners. Over the last 3 years we have ordered cards but have not received them or received them months after they were supposed to have been sent. Since this product has a one year time span during which it is valid this creates a loss in the time the product can be used. In spite of numerous emails and phone calls we stil have not received the cards we ordered this year. Numerous calls and emails have gone unanswered with one exception. One returned email says the person responsible had been out due to medical issues but had mailed the cards to us. To date over a week we have not received the cards that were ordered.Business response
03/31/2022
Hello,
We have reviewed your complaint, and we apologize for not meeting your expectations. After receiving updated payment information, we sent your order and sent a second shipment after we were notified that you did not receive your membership cards.
You raised some concerns about a loss in value, "Since this product has a one year time span during which it is valid this creates a loss in the time the product can be used."
Our membership card start date is the 1st day of the following month from when the card is shipped, not when the order was placed. No membership card has a loss in value due to order delays. For example, if a card were ordered on January 26th, 2022, and shipped on February 3rd, 2022, The card would be valid till March 2023. We do this to ensure our customers receive the total value of their membership.
If there is anything we can do to make your customer experience more enjoyable, please reach out to info@prestigediningclub.com
We have updated our customer care policy and will be more focused than ever to meet our customers' expectations.Thank you and Happy Dining,
Prestige Dining Club HQ
Customer response
03/31/2022
I accept the business's response to resolve this complaint.Initial Complaint
01/25/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
12/29/21 automatic renewal of 2 prestige dining club memberships in the amount of $85.60 charged to Visa credit card ending in -0861. To date, we have not received our membership cards and attempts to contact the company have failed. I would like a refund of the purchase price applied to my Visa credit card. Thank you.Business response
01/26/2022
Hi *****,
We have reviewed you complaint and acknowledge that a mistake was made. We have issued you a full refund and sent another order for you to enjoy, free of charge.
Hope you have a wonderful 2022 and hope to do business with you in the future.
Kind Regards,
Prestige Dining Club HQ
Customer response
01/27/2022
Better Business Bureau:
I accept the business's response to resolve this complaint.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.