ComplaintsforMusic Royale
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/15/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
About 3 weeks ago, I paid for piano and cello lessons and paid $35. The first piano lesson was with my fiance, ****, for a piano lesson. My lesson was with a cello instructor. I brought in my own cello. Then 3 weeks ago I called to make the next appointment, and ****, the manager, said he would call back.
When he called back, ****, the manager, said the instructor said we were not a good fit. I asked what we had done, and why we could not book an appointment. I asked if I could switch instructors. Then he said they don't want us here.
I am hurt by this. My fiancé, ****, was looking forward to playing at a wedding on June 8th, which is just 3 weeks away.
Business response
05/30/2024
Thank you so much for bringing your concern to our attention. We have contacted you directly at the address provided here to resolve this issue.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.