ComplaintsforSomething New Borrowed & Blue

• Initial Complaint

  07/10/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased my wedding gown on August 6, 2022 for $1900. Once my dress was dropped off to alterations, the seamstress noticed a piece of dress had been chunked out. The seamstress informed me that she had texted the bridal shop to inform them of this damage, prior to her working on the dress. Due to finding this out the day before my wedding (6/15 is when I found out) I had no choice but to wear my damaged gown. I called the bridal shop on 7/9/23 and was told a manager would call me. On 7/10/23 a manager (Sarah) called me to inform that she was looking at pictures of the damage, and did not see anything. Sarah informed me of the following excuses: 1) “maybe it was priced that way because of the damage”. 2) our dresses are examined thoroughly, maybe our stylist missed it. I sent more pictures with the missing area circled. I received a text message later on 7/10 that advised there was nothing they can do for me because dresses are sold “as is”. I did not sign a contract stating that the dresses are sold as is.

  Business response

  07/19/2023

  BLUE Bridal
  137 W. Benson St.
  Reading, OH 45215
  ###-###-####
  ***************

  Wednesday, July 19, 2023
  
  
  Dear *****,
  I have attached *** ******* credit card receipt. It shows that the purchase was signed for (look for *** it states “SIGN”). I also included photos of her signature from our credit card terminal. On the receipt it states “All Sales Final” (images **** through ****).

  Our gowns are purchased and taken home the same day of the purchase. ******** tried this gown on, viewed and purchased the dress all on the same day, August 6, 2022. According to our appointment calendar the bride had as many as 5 guests with her (image ****). It is extremely likely that if there was any existing damage it would have been seen and pointed out by either the bride, her guests, or our stylist. 

  The first we heard of any issue was a text from the bride’s seamstress on May 19th, 2023, approximately ten months after the gown had left our shop.

  Once a bride purchases and takes a gown from our shop, we can no longer be responsible for the dress. This is why we state “All Sales Final” on our invoices and our credit card slips.
  
  
  
  Sincerely,
  Colleen K***
  Managing Member
  

  
  

  Customer response

  07/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  

  The tear would not have been seen by anyone, as it was on one of the bottom layers. Your stylist and shop failed to look over the dress to ensure the quality was sufficient. I understand all sales are final, however a defective dress should be unacceptable. I will get an attorney involved. Thanks
  

  Regards,
  
  ****** ******
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩