ComplaintsforIsland Express Movers, LLC
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Complaint Details
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Initial Complaint
06/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The movers showed up a little after 2pm. They took their sweet ole time coming out of the rented U-Haul truck and up the stairs to greet me.. They started moving my boxes 1 by 1, no literally they used their delicate hands, fully accessorized with a diamond pinky ring to lift EVERY SINGLE BOX one by one to ensure that was the box that they wanted to carry. They did not carry more than 1 box at a time, so they single handedly lifted each box to ensure they were not carrying the heaviest ones. Once we got to the new location, only one guy was working because the other decided to stop and take a shit in my bathroom while I ran to get them the water that they had asked for. Upon payment they demanded it be cashapp or Zelle. I told them I had neither and they started complaining about how I need to pay. I offered my credit card and they flat out said I could not pay with a credit card. The total was DOUBLE my original quote. I texted the company the next morning about my concerns. They replied with a half-ass response about giving them 48 hours to look into the issue and they take these issues seriously. 48 hours and 1 minute later, I heard nothing from them so I called my bank. And would you guess I can’t file a dispute since I used Zelle. They made sure I had no way to recoup my money due to their negligence. I am honestly shocked at the amount of fraud I was able to locate.They are not DOT registered. They have no permission to operate in a trucking capacity in any transportation manner. Most of the “reviews” on their site are fake. I have been in contact with every single company they stole photos of. The picture of the large piano, showing how they can safely move furniture, also not theirs.Their entire site is copyrighted. Which I am pretty sure makes this whole scenario a lovely case of Copyright infringement.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.