Customer ReviewsforOnyx Realty

Do not do business with this management group, we thought Ongx could change things for the better but they have only made things worse. The roads are in disrepair to the point the drains were falling in. They're not meeting their roofing replacement numbers. They say they need more money but when you give them more money it's wasted on BS projects like replacing perfectly fine picnic tables with trashy wooden ones, painting mailboxes when that is the government's job, or HOA hick to cover the cost of the water that's leaching into the ground from the pool. They keep changing the by-laws to accommodate more renters. Meanwhile, when all this is happening they are constantly harassing you over stupid little things while this place is falling apart from mismanagement. We sold because of this mismanagement and if you're thinking of buying property managed by Onyx run away and consider yourself lucky you don't have to go through the hell we all have.

Dear BBB, Unfortunately we do not show a current or past account for this name as a homeowner in a community. I truly hope that people are not using BBB to create duplicate or fraudulent accounts to submit reviews, as this review mentions similar items to a past review(s). Nonetheless, we truly wish to address all issues in any community we represent. Onyx Realty is hired by and works at the pleasure of the Board of Trustees for communities that it represents. To give some context, part of this relationship involves collection of the dues, and enforcement of the declarations and bylaws for any given community as the board sees fit. Occasionally the collection and enforcement duties cause some homeowners to be upset, which we understand and sympathize with. Our sincere hope however is that owners reach out directly to us to resolve any issues they may have with the association. Based on the comments made in this review, I believe we know what community this individual is referring to, but because of the anonymous and vague nature of the comments we cannot be sure. The association has commissioned a reserve study to assist with the budgeting and capital allocation for the association. This reserve study is followed, and the community fees are reflected in this. All roofs, roads, "trashy" picnic tables, and mailboxes are part of the items listed in the reserve study, and the association and board are simply following the recommendation of the engineer who completed the study by replacing and maintaining these items. This specific community has all new roofs, and roads will be completed in the next few years. I should also note that in this community, property values are actually at the highest point they have been since the community was built around 25 years ago. At the end of the day, the main goal of the board, association, and management company is to increase the desirability and value of the properties it represents. Thanks,

Harassing me for a situation that has been rectified. Stating I damaged the siding and I took my own photos and there is no damage but they won’t show me a photo of the damaged siding. I have several photos of the neighborhood with security cameras up and that have actually damaged the property.

Thank you for your review. While we cannot discuss specific violations in a public forum, we take damage to the common property seriously and are hired to protect the assets of the association for all owners in the community. Any damage to the common elements made by an owner would be that owner's responsibility to repair. This is enforced consistently for all unit owners.

I’ve lived in a condo community for 25 years… we’ve hired 3 different realty companies over the years… last is Onyx Realty… this company has been the best… very personal and we have board members that are amazing and they work very closely with Onyx… of course nothing is perfect… we have open board meetings once a month and usually the handful that complain never attend the meetings with any concerns… Onyx has always explained reasons for the rules and regulations… in my opinion, the best, most efficient management company we’ve had…

******, Thanks we work really hard to be transparent and make sure we communicate with all our residents. Doug

They are the worse management company. We have no money in funds if something major needs repaired. They fine people without the proper notification and without cause. Spends money on painting things that we do not own all they had to do was put in a work order and the post office would have painted the mailboxes because the wrong paint was used people are being charged for new locks on mailboxes because of the paint used.I would like to see this company resign as I know they have resigned from other properties before.

Thank you for sharing and we are sorry you feel this way. This particular association has adequate reserve funding for capital improvements and has a reserve study that is used to plan for the future. While I cannot publicly discuss particular violations, I can say we strictly and consistently adhere to the associations enforcement policy for violations of the deed restrictions. The association feels that the mailboxes have been a great improvement in the community. We look forward to continued improvement.