ComplaintsforEldorado Auto Sales & Service, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/29/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I Purchased Dodge Caravan 3-2-22 $4,000. On 3-8-22 van axial going out per dodge dealership. 3-11-22 took van back. Then the mechanic let me pick anything off the lot I got 2011 VW Rotan SUV , 3-12-22 the VW was having a fuel pump going out, It is over heating my mechanic said motor was going out. Their mechanic said head gasket was the problem then I had to tow it back to them. Every time I tried to tow it back ,7 times ,there was one excuse after another. And this was at my expense. His mechanic has also threatened me. I got the title for the VW saying it was $1,500 when I paid $4,000 for the original Caravan. Then title for the VW he wrote any mileage on it. VW 201,151, title say dashboard says 196,000 miles. I had to quit my job ,I am a postal carrier & we are jumping from station to station & I can't get to work. I went a few streets to p/u my children. The back right tire fell off & calipers broke off & I have a newborn baby. I sent him pictures & called him & he is not responding to me any longer. I have not been able to drive a vehicle for a week. He told me if I had to go to court then go to court.. I originally met this dealer off Facebook
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.