2 Customer Reviews
Review from Dave V
5 stars02/11/2024
In the decades that I have been buying vehicles, this is by far the BEST experience that I have ever had. Saw the van on ********, made an appointment to see it the next business day. Drove it, liked it. ******, my sales rep, said take it to your mechanic if you want. I did, came back and we had a deal in 5 minutes.ALL the people there were friendly, professional, courteous and genuinely nice.It is certainly worth taking a drive out there.
Premier GMC Response
03/04/2024
Thank you **** for your purchase and the kind review. We look forward to seeing you back for your service visits. Enjoy your ***** Odyssey!Review from Josh G
1 star06/07/2023
******************* 18 reviews just now NEW DO NOT BUY HERE! I just read there is another case just like mine 2 months ago in here! Two months ago i had issues with the check engine light going on. I took it to a local dealership (i live 2 hrs away) they diagnosed and found i had bad wiring throughout the vehicle. I was still under my CERTIFIED warranty, the local dealership called Premier and told them the problem causing the issue, they then came and got my vehicle and DID NOTHING to get to the root of the issue (they knew what it was). A week later, same problem, took it back to the local place, they make another call to Premier, AGAIN let them know the issue…they say the fixed a couple wires (doubt it). SAME problem keeps happening over and over, this is way too new of a truck for this to happen and again STILL under certified warranty. One of two things is happening, they absolutely have no clue what they are doing or they just plain didn’t want to fix the issue. Called the GM *** and left 5 different voicemails to call me back NOTHING to this day!!!! The assistant GM basically told me he just shows up for a little and leaves, basically retired just collecting a paycheck!!!! Im going to file a formal complaint against them through GM, also a complaint with the BBB. The woman i have been dealing with through the complaint department at GM for a month even said it’s pretty obvious they don’t want to do the work and that its not right! A lawsuit is still on the table.
Customer Review Rating
Average of 2 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.