ComplaintsforFraming 2 Finish, LLC.
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Complaint Details
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Initial Complaint
03/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company was hired to install our cupboards and shelves, prepare our floor and install our electric in our kitchen. They installed some of our cupboards wrong and had to return to do them. They installed our shelves and they fell off our walls. They never put the hardware in the studs in the wall. We were told by ***** that all their work was covered for 6 months. It hasn’t been 6 months since they installed the shelves and so I called and text ***** about them to come back out to install the shelves correctly. ***** told me **** said he installed them correctly and they would have to charge me a traveling fee and labor charge if they return to fix the shelves. That’s not what their guarantee said. I just want my shelves installed in the studs in the wall the way they should be done. I’ve already paid them in full and now they don’t want to be responsible for their work.Business response
03/26/2024
The installation of cabinetry was done per the drawings that we were given. After install was complete it was decided to add a filler piece to lower one section of cabinetry. The location for the floating shelves was decided by the customer. It only allowed for one bracket to hit a stud. The second bracket was installed using a wall anchor that would support 75 lbs. For shelves to have fallen off of the wall there had to be more than 75 lbs put on them. This was explained to the customer. She said she would only put light decor on them. The install was done appropriately. Once all work was completed customer reviewed installation of all cabinetry and shelving. After review final payment was received on 2/17/24. This complaint was received on 3/20/24. Based on the pictures in this claim from the customer the shelves are on the walls and installed correctly. If the shelves and brackets were removed for painting and reinstalled this was not done by F2F. If they were reinstalled incorrectly this could cause brackets to pull out of the wall. When the customer contacted us we said we would come out to rehang shelves but there would be a trip charge knowing that shelves were initially installed properly.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.