ComplaintsforKrch Realty Cleveland

• Initial Complaint

  03/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Good Evening, I would first like to state when I first contacted the company I was upfront about my credit and was still encouraged to apply stating that my credit was not the determining factor as long as my credit score was above a 450 score per your representative Kim. My credit score is indeed above what I was told and my application was solely denied upon credit. The fact nobody from the agency reached out to my current landlord to verify that I indeed have paid my rent on time and never missed a payment is completely bewildering to me. This was very misleading and I will also be filing a complaint with the better business bureau. This whole situation could have been avoided had the representative simply told me the application uses credit as one of the main factor to determine if a client is eligible to rent. I also would like to add there are 3 accounts on this report that have been paid in full. So this report alone is inaccurate. I also will be filing a complaint with the Nevada State labor commission. There was no reason I should have been encouraged by multiple representatives to file an application with this company under the belief that credit would not be a primary determining factor.

  Business response

  03/15/2023

  Good Evening *******,

   

   

  Here is our response to the applicants complaint:

   

  Prospect has collections of over $20k non medical/student loan related.  Prospect reached out to the underwriter who responded per the below email.  Information was given to the prospect and we processed the application all in accordance with published rental criteria on our website.

   

   

  
  Sent: Friday, March 3, 2023 8:53 AM
  To: ******** ******** <*************************>
  
  Subject: Re: NOTICE OF ADVERSE ACTION - *** **** *. ********

   

  *******, Thank you for reaching out to us and for bringing this matter to our attention. We are sorry for any confusion or miscommunication you experienced during our rental application process. Please know that we take all complaints seriously, and we appreciate your feedback.

   

  We understand that your credit situation may have caused inconvenience, and we want to apologize for any frustration this may have caused. We would like to clarify that while credit is a crucial factor we consider, we also evaluate applicants based on standard criteria such as rental and credit history, ability to pay rent, and background check results.

   

  We recognize that receiving a denial notice can be disheartening, and we want to emphasize that our decision is based solely on our rental criteria, which is published and available to all applicants. We understand that we cannot make exceptions to these standards as it is necessary to ensure a fair and consistent rental process for all applicants.

   

  We regret to inform you that your application has been denied due to a collection debt of more than $5,000, which does not meet our published tenant criteria. We understand that this may be disappointing news, and we are sorry for any inconvenience this may have caused.

   

  However, if you believe that the information on your credit report is inaccurate, we encourage you to dispute it with the credit provider at ******************************* They have a team of experts who can help you correct any errors and ensure that your credit history accurately reflects your financial situation.

   

  We value your interest in our property, and we would be more than happy to review your application again once the necessary information has been corrected. If you have any questions or concerns, please do not hesitate to reach out to us. We appreciate your understanding and cooperation.

   

  Kind regards,

   

  Patrick K*****

  DIRECTOR OF PROPERTY MANAGEMENT

   ******************************

  Corporate Office: 5440 Louie Lane, Suite 106, Reno, NV  89511

  ******************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩