ComplaintsforWayne Truck And Trailer Ltd.
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Complaint Details
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Initial Complaint
08/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
8 8 2023 Amount $3049.41 Heavy Truck Repair Services Misdiagnosis of problem Further damage by technician General fraudulent business practices Business has not attempted to resolve the issue after multiple attempts via phone. The truck was towed to Wayne Truck and Trailer repair. Shop was informed by myself a qualified mechanic that the issue was related to the exhaust/ engine brake system. Technician then advised the fuel system was sucking air through a failed fuel filter housing. Replacement part was installed and the problem was not resolved. During the replacement of the part, the technician damaged two fuel lines. Business attempted to quote replacement fuel lines which were damaged. Business replaced the damaged fuel line connectors and billed for that repair. Upon arriving at the business after 3 days in a hotel, I inspected the fuel filter housing and discovered a bent primer pump that is part of that assembly. Shop technician agreed that it was damaged as well. Truck was then taken to the manufacturer dealership at my expense. Actual problem was detected by the dealership and properly repaired, as it was the engine/exhaust brake control valve as original advised by myself to Wayne Truck and Trailer Repair. Original fuel filter housing was tested and found to be serviceable by the dealership as well. The service writer/ technician was extremely dishonest in his explanation and mechanical practices. Business attempted to stop the tow company from removing the truck by closing the doors and not allowing access to remove it. Business marked up the original tow bill that set up with the tow company as well. This busines has multiple reports and claims against them for similar reasons.Customer response
08/28/2023
Issue resolved. Wayne Truck and Trailer refused the entire amount
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.