ComplaintsforMr. Comfort Heating/Air Conditioning & Duct Cleaning

• Initial Complaint

  12/28/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Hired Mr Comfort Springboro Ohio owner **** ***** on 6-2-2021 contracted Mr Comfort out of Springboro Ohio owner **** ***** he sent two technicians on 6/2/2021 *** and ****** *** did my furnace Austin did my central air there was a problem outside with Austin I don't know what was going on anyway he burnt my vinyl siding and it has not been replaced as of today I have tried numerous times to get a hold of **** ***** which he's gave me the runaround I have interacted with his mother who works with him and a lady named ***** that works with him also trying to get this issue resolved I do feel like it's a poor business judgment on ******* part to evade the problem that I have on my house due to his people and his company involvement on the burn mark to my final siding I like to get this resolved as soon as possible the last time I talked to **** was on 12/24/2021 at that time Mike said that we can get this resolved today or after Christmas and I said I'm home now I'm still waiting on him to contact me and it is after Christmas I appreciate your help in doing this with me and for me thank You **** ******

  Business response

  02/11/2022

  Business Response /* (1000, 11, 2022/01/24) */ Contact Name and Title: **** ***** Contact Phone: XXXXXXXXXX Contact Email: *************@gmaiul.com We have contacted Mrs. ************** several times to schedule. I've hired a company to fix that wasn't able to match her siding due to age and fading. Mrs. ************** told me Christmas eve that she had a piece in her garage we could use so again I sent a company out to fix it and she told us to find a matching piece and fend for ourselves that we could no longer use the piece she had. I would like to fix this for her but she is not cooperating with schedule and material. Her siding is much older and faded and no one makes that brand anymore. If I can help in any other way please let me know. Thanks, **** Consumer Response /* (3000, 13, 2022/01/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) 1-21-2022 I received a message on my cellphone from a man named ** no company name just ** he said he stopped by my house to put the piece of siding that I had in my garage in my house didn't even know he was at my house I told him that it's my my place to take care of my damage done to my siding it was Mike responsibility to have this siding replaced at their expense and not **** I do have a estimate for $385.00 for the replacement cost that I will mail to him I'm not being diffi Business Response /* (4000, 16, 2022/01/27) */ 2 of my contractors have told me that you have someone that will fix it for $300. If I was to give you $300 and you have "your people" fix it, would that be good for you? Consumer Response /* (4200, 18, 2022/01/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) The Estimate amount is $395.00 not $300.00 these business is buckeye home service I can send you a copy Of the estimate **** if you wish Business Response /* (4000, 20, 2022/02/01) */ I can gladly have my team fix the issue. As you know, due to age and discoloring from the sun it may not be a perfect match. When can we schedule the repair? Consumer Response /* (4200, 22, 2022/02/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) You're all over the place first you ignore me from July until J January when Better Business bureau gets involved then you send a man by the name of JJ to my house without me knowing that he's even coming and give him my phone number without me even knowing anything then you want to give me $39 and I told you that the estimate is for $395 by a home improvement place and now you're saying that you want to send a team out to my house to do the repair what team Mike I think we ought to go into arbitrations to get this resolved Business Response /* (4000, 25, 2022/02/07) */ I guess the only way to solve this issue is for you to go ahead and have the work completed and send us a bill. The max we will pay is $395 once the work is 100% complete. Thanks! Consumer Response /* (4200, 27, 2022/02/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) It's been over due for months shouldn't have gone this far I want a check sent to me next week for $395.00 I'll have ******* ************ schedule after I receive your check Business Response /* (4000, 29, 2022/02/11) */ After having several companies out to look at the job and willing to pay for the job upto $395 upon completion this is our last attempt to have situation remedied. Please let me know when the job is complete and send a copy of the paid in full invoice to ** ** ******* **** ********** **** XXXXX and we will immediately put a check in the mail. Not to exceed $395 but must have completed invoice to pay. Thank you!

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