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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/12/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have received your invoice #******. I was told by Earzlink Hearing Care. There would be no charge to me. My insurance covered the hearing aids fully. While I was out of state. I received a phone call from one of your associates. Asking me to authorize two hundred dollars. I did not authorize the two hundred dollars. I told the associate. I was out of state. I did not know when I was returning. I did not want to use up the time. I have to try out the hearing aids. I would contact them when I returned. Therefore I did not give my approval for anything.
Business response
08/02/2023
Good morning *******,Thank you for following up on this unresolved matter. After looking into this situation it has been determined that the practitioner mistakenly entered the wrong product information into the managed care portal. When our patient care coordinator saw that the order was being held up due to an outstanding balance of $200.00 she reached out to the patient to discuss her order. The Patient could not find her current hearing aid so she said that she would call back. After learing of our mistake, our staff tried to explain that there was an option that was fully covered. But the patient was not able to understand over the phone.We are happy to order the product that was originally discussed so that the patient can be fitted at no cost to her if she is willing to let us assist her.We are truly sorry for the error and all the inconvenience this has caused.Respectfully,******* * *****Owner Earzlink Hearing Care
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.