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Complaint Details
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Initial Complaint
06/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We purchased an Audio-Techinca turntable from Amazon on 2/24/24. The turntable stopped working around mid-May, so I reached out to Audio-Technica. We tried a few things to troubleshoot the problem, but they did not work. After speaking to the service department supervisor about how purchasing their product brand new should not break in less than 3 months. He said they would send me a brand new turntable as soon as a shipped mine back. They provided me with a return label and I had the purchase the shipping materials to return their broken product. *********************, the assistant service manager told me that he confirmed with his supervisor that the turntable would be replaced with a brand new one, so I shipped it back. I received their shipment back 5-6 days later and it was the original broken turntable that I had sent them. They repaired it and shipped it back. I emailed them asking why they sent me the original one back and not a new one that they said they would, but it was on a Friday so I didnt expect to hear back on the same day. I went to set up the turntable the next day and it still does not work, in a completely different way now. I am now holding onto a broken turntable for 2 weeks that does not work after buying it brand new and it working for less than 3 months.
Business response
07/24/2024
Hello,
Our ****************** was actively working with ****************** in June to assist him in his warrantee issue. A brand new turntable was shipped to him on 6/28/2024. The serial number for the new turntable is *********. The serial number on his original turntable that he had an issue with was *********. Since shipping his new turntable, we have not had any further correspondence with him. We assume everything is working properly and that he is satisficed with the solution.
If he has any further issues that needs address we would be happy to further assist him.
Sincerely,
Audio-Technica U.S., Inc.
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.