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Complaint Details
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Initial Complaint
09/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Window above the a/c unit jars window Area so badly seal broke and moisture leaked in and the outer blew out at 3am over 2 months ago. My original installer is no longer available found **** installs and does the maintenance. Called and spoke to Mike and told to send pictures. I would pay for labor $350 to install glass. Glass per my contact is 50 year warranty. According **** **** I have to for glass. The complete bill would be $625. I AM UNHAPPY I NOW I HAVE TO PAY FOR GLASS that is supposed to be under warranty.
Business response
09/21/2024
******* *********, Betterliving, Sunroom of Akron Canton, Cleveland, Ohio
You’ve sent this to the wrong contractor. Apparently, this customer and contractor are in Illinois. I am in Cleveland, Ohio. Please fix as quickly as possible.
Initial Complaint
07/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had a screen room installed and the door will not open on warm-hot days. So it can't be used. They were supposed to come and repair it last year, and they never came. It cost good, hard-earned money to have it installed and we can't enjoy it.Business response
07/04/2022
Alan we built you screen room in 2015. The following year you had the same problem, we found that your deck boards had moved or shrunk we repaired it. Since then every year you have the same problem and we repaired it every year it’s not a problem with our room it’s a problem with your deck it appears The deck boards are deteriorating. I will stop by when I’m in the area and get you an estimate on repairing your deckCustomer response
07/06/2022
RECEIVED VIA EMAIL BY BBB STAFF MEMBER:
They came out one time that's all! They put a 2 by 4 against the door frame and hammered it a couple times and that's all they did. They never came back after that.
Business response
07/11/2022
Aluminum will not shrink on hot days. I have never witnessed the door not opening. In 2018 we pried the deck boards out and anchored them with screws. we built this screen room in 2015. we did build the deck therefore we can not warranty the deck.
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.