57 Customer Reviews
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Review from Sandra M
5 stars11/19/2024
Great Service.. we had Provia entry door installed.. short a part and had to order a part for inside house.. Great Door and sturdyReview from Steve G
1 star11/14/2024
We confirmed our order on 6/12/24 and as of 11/14/24 we still have no windows, doors or siding. No one answers the phone and had to leave a message and no one calls back. Back in June it was to be 4 to 6 weeks to get our windows, doors & siding. So where are they????
ProVia Response
11/18/2024
Hi Mr. ***** - Thank you for bringing this to our attention. We have just received your order for the doors and windows. The process of submitting orders is initialized by the contractor to the distributor and then the distributor is responsible to submit the final order to ProVia. Since your order has been submitted, we suggest reaching out to your contractor for further updates - they'll be able to provide you with the most up-to-date information through their distributor. We apologize for the confusion and hope this provides some clarification. We appreciate you choosing our products for your home - thank you!Review from Mario R
2 stars11/14/2024
Bought a patio sliding door for a rental home I own, vacant for several months after the installation was done. While inspecting the door before a new tenant was about to move in discovered a screen door handle was broken on several places, without any actual use, as if the part was manufactured poorly. On September 16 2024 followed Provia's directions on their website to get a replacement handle, which led to contact the distributor who sold the door to the contracting company who sold me and installed the door. September 17 2024 distributor confirmed the part was ordered. By October 21 2024 had not gotten updates or replacement part, contacted distributor again, was told the part had been shipped to the contractor instead of to me. October 22 2024 contacted the contractor who supposedly had the part but they did not know anything about it. Contacted Provia doors & windows customer service at ************ to get help to get my part. The person I spoke to assured me Provia was going to help sorting the part from the appropriate channel. November 14 2024, still don't have the part, no updates from any of the parties, still emailing/calling the distributor, the contractor, and tried to call Provia but their customer service number does not work today as if it is disconnected. I chose Provia because it was supposed to be better quality than cheaper competitors and allegedly good customer support. Don't believe that is the case. Caveats to other consumers: 1- Potential manufacturing quality issues, in my case one part without use at all, dreading finding more issues after actual use from my tenants. 2- Poor customer support procedures for warranty replacements/parts replacements: Customers should not be in the business of navigating/mediating distributors, contractors, and other parties, to get warranty parts, the manufacturer should do that.Review from Cindy P
1 star11/12/2024
We’ve had Provia windows installed about a year ago. I’ve noticed a difference in the winter that our house is colder than previous years. When the wind blows I can see my curtains moving, that should never happen with brand new windows. They are cheaply made, when you close one window the whole window moves, the locks never line up! Not to say, the screen can easily be moved from the outside so people can climb right into your hose!! I would not recommend these windows to anyone. And yes they fog up a lot too!Review from Sheila A
5 stars11/07/2024
The product of arrived on time it is very beautiful excellent craftsmanship. The color is exactly as presented. The quality is great very strong steel door I love it highly recommend buying from this company.Review from Chuck n
1 star10/29/2024
I have a new home with Provia windows. They do not close and lock properly and the screens do not fit. I have worked with the salesman in my area since May of 2024 to get just the screens to fit. They have measured and been out to the house 3 times it is now Nov. of 2024 and we still do not have screens that fit the window. Getting someone on the phone is near impossible. Do your homework find a different window for your home.ProVia Response
11/08/2024
Hi ****** - We apologize for the problems you've been experiencing with y our ProVia windows. Your satisfaction with your windows is a priority for us and we're working to determine the issues and find a resolution. We see that our Director of Customer Support has been in touch with you directly and is working with the ProVia account manager in your area, as well as your ProVia distributor to get this taken care of for you. Again, we apologize for the issues and understand how frustrating that is for you and your family. We do appreciate the opportunity to resolve the problems and thank you for your patience while we do so. Thank you!Review from Brenda C
5 stars10/14/2024
the door I purchased is unbelievable neighbors are already commenting about how beautiful the door is the side lights only compliment the beauty of my door the installation crew was outstanding and I look forward to enjoying this masterpiece for years to come thanks for such a perfect product.******ProVia Response
10/15/2024
Hi ****** - thanks so much for taking the time to share your thoughts on your new door! We're delighted to hear that you (and your neighbors) are enjoying it so much already. We know there are a lot of options out there when it's time to purchase a new door, so we truly appreciate you choosing our door for your home. Thank you again, ******!Review from Ron B
1 star10/12/2024
Poor quality double hung windows. The sashes can easily catch when sliding resulting in broken load balancers which are low quality plastic. Poor customer support as they would do nothing about the windows until the regional rep had time to come see even though we had sent photos and had the distributor had come and seen. They did not work even while still in the boxes. We waited 3 weeks for the rep to come and then he would only provide replacement parts instead of the exchange to sliders that we wanted. They do not follow the values they claim. They do not even have installation videos for the current design. The installation is very difficult and even with the new parts the problem occasionally recurs. The distributor has no leverage with them.ProVia Response
10/21/2024
Hi *** - We apologize for the issues you experienced with your windows. We do not advise operating the windows while still in the box, as their functionality is largely dependent on proper installation. After being contacted on 9/4, ProVia's Account Manager and dealer scheduled a visit to take a look at the concerns on 9/16. Upon inspection, our representative determined it was a balancer issue, which has since been replaced and resolved. The dealer also reached out to let us know that the spline keeps coming out of the screen, so we are sending all new double-hung screens to replace what's causing the problem. Again, we apologize for the problems with the windows and are taking all steps necessary to ensure your windows are operating correctly. We appreciate your patience while we get all issues resolved. Thank you!Review from Gary W
5 stars10/04/2024
We just purchased a front entry and rear door leading to our deck. We are SO very pleased and excited to have these beautiful doors! They are quite literally a work of art! The beveled glass and trim work on our front door and sidelights is just breathtaking! I found out that each door is made to order and many of the features are done by hand. It’s true, Provia doors are a bit pricey but when you see the craftsmanship and artwork that goes into these pieces of art, they are priceless! They add a lot of curb appeal and overall value to your home which is always welcomed! We are so pleased we went with Provia!ProVia Response
10/08/2024
Thank you for taking the time to review us, **** - we appreciate it!Review from Donna C
5 stars08/30/2024
As a homeowner, i have never posted a review on the BBB site before; however, ProVia, has proven to be a company of the highest integrity, truly exemplifying their purpose, delivering above & beyond exceptional customer service, so much that I am looking for ways to give them my highest praise. ProVia, you have a staff member, Ann C*****, in your Ohio office, who went above & beyond to help find resolution after a particularly difficult ordeal with a contractor situation gone very wrong. In addition to the high quality of your products, with Ann's help, as one of your representatives, I believe ProVia will continue to shine their light far and wide. You have earned my highest praise and recommendation! Without hesitation, I will be recommending ProVia to anyone I know who needs to buy a door! This is a 5-star company for sure.ProVia Response
09/06/2024
Hi ***** - We appreciate you taking the time to share such a kind, thoughtful review of your experience with ProVia! We're so glad Ann was able to help you through what sounds like a very challenging situation - we'll definitely be sure to thank her for that. Thank you for choosing our product for your home and again, for going out of your way to share such kind words!
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