ComplaintsforPricePro.co, LLC

• Initial Complaint

  10/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was rear ended by one of their company vehicles back in January 2024. A police report was filed after the fact but no insurance information was exchanged at the time of the accident. I've been trying for the last couple months to get a hold of someone to get their insurance information because my insurance processed the totaling of my vehicle and I lost a significant amount of money in upgrades that my insurance company didn't cover. I talked to ***** and was transferred to someone else's voice mail. Nobody will return my calls. I left a 1 star ****** review hoping they'll contact me. I've attached the police report.

  Business response

  10/23/2024

  This complaint is not related to an interaction with a customer and our business.  Request for removal. 

  Our driver was not cited in the traffic incident in question.  Being that our driver was not cited, we have no intention of providing our insurance information for a potential claim.  It should also be noted that the customer left the scene of the accident, which is a crime should this need to be pursued further.  

  Business response

  10/23/2024

  This complaint is not related to an interaction with a customer and our business.  Request for removal. 

  Our driver was not cited in the traffic incident in question.  Being that our driver was not cited, we have no intention of contacting this individual or providing our insurance information for a potential claim.  It should also be noted that the customer left the scene of the accident, which is a crime should this need to be pursued further.  

• Initial Complaint

  10/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have made 2 payments to the loan company which neither has received the Title to legally purchase the vehicle. The vehicle was purchased from PricePro LLC. There are outstanding fees due to inability to register the vehicle. It has been 4 months since the purchase of the vehicle and no title has been received. Therefore I am not able to register the vehicle. Finance company also has not received the title. PricePro stated that I would have the Memorandum title within 45 days given the temporary tags. It has now been 106 days which is double the allowed time and price pro has not renewed my temporary tags. I cannot register the vehicle because of this. The Ohio DMV is now saying I WILL have late registration fees because of this. The nature of the dispute is I have now made 2 payments to the loan company but have still been unable to register the vehicle. The state of Ohio has no record this vehicle being sold in Ohio. The business has refused to extend the temporary tags and refuse to give any help. I have contacted the dealership frequently and was told I would get a call back but never received a call.

  Business response

  10/07/2024

  Customer has been contacted via both phone and email and we are working diligently to obtain title for this customer.  

• Initial Complaint

  09/03/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I am writing to formally file a complaint against Price Pro, LLC, located at **************************************. My recent experience with this dealership has been deeply frustrating and concerning due to their unethical practices.Firstly, I was drawn in by what I believed to be transparent pricing and offers for their vehicles. However, I quickly discovered that their advertisements were misleading. The prices listed did not reflect the actual costs, which included a market price equalling an EV tax credit to be financed for the company to receive, while not listing any tax credits on purchasing agreements. So, the company charges for EV tax credits, which they twisted the law to benefit themselves. This practice not only feels exploitative, but it also raises serious ethical concerns regarding their business operations.Moreover, despite being pre-approved for financing through my bank, Price Pro, LLC deliberately charged me a higher annual percentage rate (APR) through their contact at Bank of America they stated. This tactic appears to discourage customers from using their own financing options, which is both deceptive and unfair.I urge other potential buyers to exercise caution when considering Price Pro, LLC. Their practices not only undermine consumer trust but also reflect a broader issue of transparency in the automotive sales industry.I hope my complaint will prompt an investigation into their business practices to protect future consumers.

  Business response

  09/03/2024

  All of our cars that qualify for the *** 25E tax credit have the attached disclaimer to the advertised listing:  

  *** This vehicle is priced including the *** 25E tax credit of $4000 or 30% of the sale price, whichever is less.  The sale price assumes the assignment of the tax credit to the dealer, which is then returned to the customer at the time of sale in the form of a down payment by the participating dealer.  Advertised price is a net price, inclusive of all available tax credits and incentives.  Not all customers will qualify.  Please inquire for eligibility details. ***

  This disclaimer is posted on our website, on cars.com, autotrader.com, etc.   There is even an FAQ regarding this program on our website with guidance provided by the ***.  We take it one step further and even post a watermark on the photo to bring additional awareness to this program and how the car is priced.  The web listing for the car that this customer referenced came from a third party ************* that chooses not to include our notes about the car in their listing.  We do not have any control over these third party listings and which content they choose to include or not include.  We make every attempt to educate every customer on the incentives available to them and the feedback has been overwhelming positive, with many people thanking us for making them aware of this federal incentive.  The tax credit is not kept by the dealer, we simply pass it through to the customer.  

• Initial Complaint

  07/22/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Price Pro LLC: ********************************************************* On 7/13 I bought a 2022 Kia **** This car was marked, listed, and spoken to as a EV6 GT Line AWD when in reality it was a EV6 Wind AWD. This is a $5,000 difference in vehicle value and 2 models below what it said it was. The online listings (Which I have screenshots of) show additional features on the vehicle that do not exist as well as this ad being put onto the car itself physically at the dealership and listed as such on their search IPAD they offer in the waiting room. I reached out to this business about a price adjustment where they pushed me off for over a week (with numerous outreaches via call and email to 3 employees) before having their owner respond and say he will not contact me on the phone and will not be adjusting the price in any way even with "advertising discrepancies" in his words. They even sent me a Kia ******* after the complaint then saying that it was a GT Line which is says at the top, but this is impossible as the style shows WIND AWD as well as an added WIND technology package on the right (which is not even a optional choice on any GT Line since it comes standard with all of these features and more). I contacted *** and then confirmed this was a WIND model and in fact could not be a GT Line. Some of the missing features include a sunroof/moonroof, HDA2 driving, ambient interior lighting, auto start, auto opening door handles, as well as numerous other features. Quite honestly with how this was treated and seeing other reviews online, I believe they frequently mismodel cars as a higher model and sell them as such to get a higher value than they are worth while tricking people due to their "no help" model at the dealership where the employees do not answer questions about the vehicle and aren't willing to look at the car with you. This seems very deceitful and I fully believe they have been scamming a lot of people this way.

  Business response

  07/22/2024

  This customer has been offered the opportunity to return the vehicle for a full refund.  Rather than return the vehicle for a full refund this customer demands that we issue him a cash payment "or else"  with the intention of leaving bad reviews and filing complaints to try and get what he wants.  Our position is that offering to allow the customer to return the vehicle for a full refund is a satisfactory resolution.  

  Customer response

  07/23/2024

   
  Complaint: 22025053
  
  I am rejecting this response because:

  So our options are keep an over valued car because the car dealership lied or return that car and get footed with the other end of that **** being losing out on signing money, renting a car, paying for you to come pick it up, and then taking the time again to search for what he wants and paying for those signing costs again.
  
  I dont see why there isnt a Oh wow youre right, we totally did incorrectly list that model. Its not worth that because we valued it at a GT Line, lets go ahead and make things right and knock off a couple grand so you the customer isnt put into a bad situation from our mistake
  
  Youd think if you did something ILLEGAL like this youd want to make up for it. And not by passing those lies off onto the next customer by taking it back and keeping it at that price and listing it as the wrong model again.
  
  Lets think about that?

  So no matter what its a lose/lose for me and the next buyer and a win for this business.

  Lets also note that theyre faster to respond here to the BBB and to reviews than over the phone/email after you buy the car the president still has refused any conversation with me. 

  
  Sincerely,
  
  *******************************

  Business response

  07/23/2024

  This customer has been offered the opportunity to return the vehicle for a full refund.  Our position is that this is a more than fair resolution to the customers concerns.  We do not intend to issue a payment to the customer in lieu of the offer to return the vehicle.  
  

• Initial Complaint

  05/15/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On May 4th, I drove down to this dealership to test drive a car, following an appointment set with ****. After saying I was interested in it, **** and I went into the financing office and started paperwork on the car. I stated I would be paying $5000 down in check, and would be signing the electric vehicle tax credit over to the dealership to add an additional $4000 to the down payment for a total of $9000. The agreed sale price on the Buyer's Order is $13,998, minus $9000 as a down payment, leaving a balance due of $6137.88, once taxes and dealer fees were accounted for. I filled out and was approved for a loan with *************** for $6372.88. ****'s manager (do not recall his name) had to come in to process the form ***** for the *** tax credit and reviewed that for the same $13998 price to submit to the ***. After finishing all the paper work, I accepted delivery of the car and drove it back home. On the 8th, **** called and said the price of the car was actually $17998 and that I needed to sign new paperwork/loan application to accept this new price, which also has a higher interest rate. Having read about Yo-Yo scams, I asked for more clarification on the situation but only got a response from **** of the price being wrong and wanting me to sign the new paperwork, without any of my questions answered. I had previously checked and confirmed the loan balance, but called in again today to ask for a copy of the bank's paperwork to find that the loan had been cancelled without my approval, but the *************** representative could see any indication of a reason. *************** provided me with a copy of the approved loan paperwork that the dealership submitted to them.

  Business response

  05/15/2024

  Hello *************; - I apologize for all of the confusion.  This vehicle was advertised with the following disclosure:  

  *** This vehicle is priced including the *** 25E tax credit of $4000 or 30% of the sale price, whichever is less. The sale price assumes the assignment of the tax credit to the dealer, which is then returned to the customer at the time of sale in the form of a down payment by the participating dealer. Advertised price is a net price, inclusive of all available tax credits and incentives. Not all customers will qualify. Please inquire for eligibility details. ***

  The advertised price was a net price, inclusive of the tax credit.  Our staff inadvertently gave you double credit for the tax credit, selling the car at the net price, and then still taking the tax credit off of the bottom line.  We are not trying to scam you or persuade you into purchasing the car for a higher price.  If you do not wish to pay the correct price we are happy to pick this car up from your location, unwind all loan arrangements, and give you a full refund.   

   

  Customer response

  05/15/2024

   
  Complaint: 21712764
  
  I am rejecting this response because:
  The price that was discussed for the vehicle was $13998, which it seems was the advertised not the true price of the car. The tax discount itself was line itemed only one time, and I was never made aware of the "true" price of the car until well after the purchase was complete, the down payment was cashed, and the loan for the remaining balance was in place.
  
  Per the contract, in the attached item (reference Retail Buyer's Order, page 2 of 3):
  "All pages of this Agreement, the finance document, if one was signed by the customer, and any documents incorporated herein comprise the entire agreement
  affecting this purchase and no other agreement or understanding of any nature concerning same has been made or entered into, or will be recognized. I have read
  the terms and conditions printed on all pages of this agreement hereof and agree to them as a part of this Agreement the same as if it were printed above my
  signature. I certify that I am at least 18 years old, and hereby acknowledge receipt of a copy of this Agreement."

  To me, this clearly means that changing the price and canceling the approved financing without notice based upon a website ad that was not brought to attention until days after the contract was accepted, would be against the intent of this contract.

  The price that was quoted to me during the purchase process is $13998, and it is unfair and misleading to change that price to $17998 after the fact, which is more than I intend to spend on a vehicle at this time.

  
  Sincerely,
  
  *********************************

  Business response

  05/15/2024

  ******** - We are not attempting to charge you a higher price for the car.  We offering you a full refund in light of our error.   

• Initial Complaint

  04/10/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Date of Purchase: 03/28/2023 Description: 2010 Audi A5 Cabriolet VIN #***************** Item of Contention: I located this car using CarGurus.com. In their listing was "Nav System" under "Options" (reference cargurus attachment). On the PricePro site the car was listed as having a "radio/satellite/Nav Display" (reference pricepro attachment). The car does not have a navigation system. I contacted the salesman on 3/29/2023 asking for a $500 refund and was told CarGurus is a 3rd party site and that was not PricePro's responsibility. If I had further issues to email his boss, ****** ********, which I did the same day; I received an "out of office until 4/4/2023" auto reply, thus my delay in filing this. Everything below concerning both PricePro and CarGurus is referenced in the "email" attachment: ****** refused and also blamed Cargurus. I contacted CarGurus and was told it's the Dealer's responsibility for the listing. When confronted with this, ****** then said it was my responsibility to verify that the car had this and that he would "read no further communication" from me. I told him I really didn't know Audi's and thought I didn't know how to access it and would read the owner's manual at home (near Cincinnati). Afterall, if 2 sources tell me it has a nav system, it probably had a nav system. When I read the owner's manual I figured out very quickly this car did not have a navigation system, nor it's associated front/rear backup cameras (of course ****** hasn't seen this due to reading no further communication). $500.00 is 2.8% of the sale price of $17,800.00. A navigation system is easily worth that much in resale value. In retrospect, I should have for 3 times that. I now ask for your assistance. Thank You!

  Business response

  04/10/2023

  This customer had the opportunity to inspect this car prior to purchase to ensure that it had all of the equipment that he expected.  We respectfully decline his request for reimbursement after the sale.  

  Customer response

  04/10/2023

  
  Complaint: ********
  
  I am rejecting this response because:

  As explained in my last email to ****** ********, (though he has refused to read both this and any further communication with him after only 2 emails), since both CarGurus AND PricePro listed a nav system/nav display, I thought I just didn't know how to work the nav system.  The sales process was quick and I had a 2 1/2 hour drive home (after a 2 1/2 hour drive up).  Again, first PricePro blamed CarGurus for a bad listing, then, when they found out their listing referenced it too, it was my fault.  The CarGurus site listed 4 options:  Bluetooth, leather seats, alloy wheels, and navigation system.  It had the first 3 items, I expected it to have all 4.

  Additionally, the salesman told me to take it down the road a short distance and to then bring it back.  It was raining and cold.  I stopped and looked at a few things, but it's really hard to check everything that quickly. My biggest concerns were the mechanicals and whether the convertible top operated properly. No one showed me the car at the dealer or how to work the various controls, nor did he go over what it did and didn't have.  PricePro also refused to hear any further communication after just 2 emails - that's not exactly open communication.  He just wasn't going to listen to anything I had to say.

  I mean it's documented that it has a Nav System and I'm asking for a very reasonable price adjustment of $500.  The car was never shown to me and how to work the various controls.  I don't see how this is my fault.  I didn't just assume it had a navigation system, 2 sources stated that it did.  Additionally, if you read the CarGurus response, it clearly states that the dealer is responsible for the listing on their site.

  This is just not right.
  

  
  Sincerely,
  *** *******

  Business response

  04/11/2023

  This customer had the opportunity to verify equipment prior to the sale, and signed documents saying that he inspected the car and accepted it in its current condition.  We have no intent of sending the customer a check after the sale.  

  Customer response

  04/11/2023

  
  Complaint: ********
  
  I am rejecting this response because: The car is not equipped as advertised.
  
  Sincerely,
  
  *** *******

• Initial Complaint

  04/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a car from Price pro on Feb 21st. I paid for the car. All the paperwork was done. When they brought it out they had to clean the window stickers off and they scratched the tint off of one of the windows. The salesman I was dealing with his name was z. He said don't worry about it. They will make it right. The next day he text me and said take it to Tas electronics and have them fix it. Pay for it and they will pay me back. I did it on my own time. I spent my own gas. Drove the receipt over to Price pro. They copied it said they would send a check right out. Well that was a month and a half ago and when I contacted the salesman he says he'll take care of it. When I call there and ask for a supervisor they say there's no supervisor there. It was only $68.00 or right around there and they can't even pay me back for something they screwed up and promised they would fix.

  Business response

  04/04/2023

  **** I apologize for the issues you have had regarding this issue.  I handle all check requests personally, and I don't recall ever seeing this come across my inbox.  This is poor communication amongst our internal staff.  I am going to get this handled today for you, I will communicate further in an additional email.    

• Initial Complaint

  01/23/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On January 9, my foster daughter purchased a 2019 Kia Optima from Price Pro for 15,990. She put $5500 of her own money down on the car. The car dealership stated that they secured her a loan and asked if she could provide proof of current address. We asked if a medical bill was acceptable, because she had no utilities in her name. We were told this was ok. We signed papers, they took our money and cashed our check, and gave us the car. 10 business days later, we were informed that a medical bill was not acceptable and that if she could not provide a utility bill, that we needed to return the car. We have left several messages for the manager and the salesman. Manager did not return calls, and salesman said "..Haven't had a chance to (check). I have been busy and I will probably be busy for the next few hours." Loan was never filed with Ally bank and they refused to give us a number to talk to the bank directly.

  Business response

  01/23/2023

  The customers new drivers license with updated address should resolve this issue with the bank today.  I know the customer may be frustrated with the timeliness of the resolution, but we just ask for some understanding as we are simply the middle man between the customer and the bank and do not make the actual decisions.  

• Initial Complaint

  12/19/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 07/22/2022 we purchased a 2018 Audi A5 from pricepro co LLC the vehicle was purchased mainly because of the amount of technology the car had but the car was a Canadian version of the Audi not US we were not told it was not a US version of Audi we are not able to use a majority of the technology such as Audi Connect witch includes Infotainment on the go. • Satellite Map Imagery7 • Basic Wi-Fi8 • Traffic information²° • Traffic light information • my Audi Destinations • Natural voice recognition • Parking information²¹ • Amazon Alexa and Amazon Music? • Weather and News Remote services. • Remote lock/unlock Vehicle status report¹³,¹8 • Audi service request¹? Support for emergencies. • Car finder¹² • SOS call¹5 • Stolen vehicle locator¹6 • Online roadside assistance5 • Automatic Crash Notification¹¹ none of these features work on the car because it's Canadian in order to be able to use these features it has to be the American version it was never disclosed this was a Canadian car we never would have purchased it if we were told this was a Canadian car we only found out when we purchased the activation code for the services when we could not get it to work we called Audi they started trying to fix the problem that's when we found out it was a Canadian car and these features would not work in America we called the dealership several times we spoke to the manager he said he would get back to us but he never did tried to call him back but no luck this is the vehicle information: 2018 Audi A5 Sedan 4D Prestige S-Line AW, VIN:***************** amount paid: $38,785 Stock # :*******

  Business response

  12/19/2022

  All of our cars are sold "as-is", including this one.  There is no warranty expressed or implied, nor any guarantee in regards to vehicle history.  We respectfully decline the customers request for monetary compensation.    

• Initial Complaint

  10/31/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a 2008 SuperDuty F-450 on 9/8/2022 for $32,702.84. It literally ran for 10 miles, then broke down. I got them to pick up the truck and take it back to the dealer, they promised to fix it asap. It was there for almost 60 days and now it is worst than ever. We could not even drive it back home - we had to tow it back. It does not driveable, it is dangerous. I have called the GM, ******* *****, and left messages, but no one will return my call. I have even left messages with President ***** ********. No callback, No nothing.

  Business response

  10/31/2022

  This customer has a communication issue with his business partner, who we have spoken with multiple times.  We have performed over $3700 worth of work to this truck, in addition to sending it out to a third party independent diesel repair shop to have additional work done at our expense.  The customer has told us that he does not believe the work was actually done.  If necessary, we will pull actual receipts from all of the suppliers as proof, but I believe that the customer regrets buying a 15 year old truck.  We are not going to initiate a return or provide a refund on a 15 year old truck that we sold "as-is" and have already performed an incredible amount of work on in the interest of trying to satisfy the customer, which has been to no avail.      

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩