1 Customer Reviews
Review from JB S
1 star09/17/2024
I purchased a used truck from them, didnt have the truck more than a week, & had the front axel come apart while driving, luckily no accident was caused. But it happened because their certified mechanics installed the wrong parts. Which caused 5k dollars worth of damage, & possibly more if the differential is now screwed up. Instead of standing behind their work, & repairing the damage, they want to replace the wrong parts they originally installed, leaving the rest for me to cover an be stuck dealing with. I had possession of the truck for 6 days, they have now had it back at their shop for 6 days, & have fixed absolutely nothing. Ive just been without a vehicle this whole time, never once offered a loaner, or anything, not to mention, I requested upper level managers to call me from the get go, & at this point, they still havent. The lack of professionalism, care for their customers, & skill of their mechanics, is absolutely non existent, and ridiculous. This is by far the worst encounter with a dealership in my life, & still have no resolution to this whole ordeal.
Coppus Motors, Inc. Response
10/17/2024
You were working with our Service Manager throughout the repair process. We replaced all of your aftermarket parts with new factory parts at our cost. Our General Manager has reached out to you multiple times, including after you picked up your truck to follow-up and discuss your concerns. We hope you find the new parts at no cost to you a satisfactory solution. Achieving customer satisfaction is one of the reasons we have been able to be in business for almost 100 years. Please don't hesitate to return our calls to discuss further: Tom Zirger at 419-447-8131 ext 113. Thank you.
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