ComplaintsforSmithFly Designs, LLC
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Complaint Details
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Initial Complaint
02/20/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On August 3, 2023, I purchased a fly fishing raft from this company in the amount of $5249.99. We still don't have the entirety raft. The owner has been non-communicative, and we've had to repeatedly email him asking for updates. We finally received a portion of the raft which was defective and are still waiting for a replacement in addition to multiple items still missing from the order. We have formally written requesting the shipment or a full refund over a month ago and nothing has happened. In addition, they never offered to provide a full refund of the order due to the inability to ship. I have heard all of the owners issues about not having enough funding, having landlord issues, etc. and frankly none of it is my concern. At this point, I either want my product or my money back.Initial Complaint
08/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered a raft package in November and paid half at that time as a deposit. In February, I requested an upgrade to the oars included in this package and paid the remaining balance on the package plus an additional $500 to cover the upgrade. On April 20, with the raft package still on backorder, I ordered an additional spare oar for $229.00 I finally received the raft package on July 3, but did not receive either the upgraded oars or the spare oar. I made repeated requests to the company via email and text to issue refunds totaling $729.00 for these items. Initially the company owner stated a refund would be issued, but he eventually stopped responding to messages. I initiated a dispute with my credit card company last week for the $500 paid for the upgrade, which SmithFly does not seem to be fighting. I could not initiate a dispute for the $229.00 spare oar since I made this payment via a funds transfer from my bank account. I would like a refund in the amount of $229.00, as well as to inform other consumers about the difficulty of working with SmithFly. I have included the following supporting documents: --emails and payment confirmation reflecting the original deposit and upgrade price on the raft package. --emails and payment confirmation for the spare oar. --emails from the company noting that they would issue refunds.
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.