ComplaintsforToledo Auto Care

• Initial Complaint

  02/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  1/2/2023 I called and talked to *****. I told ***** I had a power steering leak, so I needed the leak fixed. I called ***** back and told them I had to have my car towed in because the serpentine belt was broken. I was told I needed a serpentine belt, New Pulleys and accessory drive belt Tensioner Assembly and Pulleys needed to be cleaned. I picked up my vehicle and I asked was it still leaking. I was told no. $826.72 later my car was still leaking. I called and talked to ***** again. He told me it's must have been a misunderstanding and he knows that all the fluid can be pushed out after the belt brakes and that he probably knows to much about cars. I took the car back on the 10th of January and ***** said it was fixed he showed me this O ring that was making it leak and my suv was all fixed. He said he wasn't going to charge me this time. January the 11th I went back to the shop car still leaking. I set up an appointment for 16Th of January to take my car back. I take my car back now they are saying I will need a new power steering pump and that some are some damaged pulleys from the previous time I took the car in.***** told me that the less thorough guy that works on my car is not there. He had another guy that's more thorough that had some kind of pressure pump check on my car. I need a new power steering pump, but it would be another $900 approximately. I told them to give me my car. I know that the belt and pulleys needed to be replaced, but you never said that you left old broken pulleys on my car. I didn't see that until the thorough mechanic listed it in his report. If they all were replaced how are damaged ones still on there? I took my car to another shop and all I needed was a $65 power steering reservoir. If the car was really check out, then you should've known but you were trying to get another $900 out of me for a power steering pump I didn't need. I believe they were trying to get over one me because I was a woman.

  

  Business response

  02/01/2023

  First I want to apologize for the poor service and experience you received. This is not who we are or the way we expect people who come to us with a problem with their vehicle to be serviced. This is our 106th year servicing Toledo motorists and it's always been our purpose to help our customers keep and maintain a safe and reliable vehicle. We obviously missed the mark this time. We will gladly provide you with the refund you feel is fair. Please let us know how we can settle this to your satisfaction.

  Customer response

  02/07/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  04/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  3/23/22 car stopped had it towed to the shop they said it was the fuse and the serpentine belt Total charge $376.95 3/24/22 car stopped on the way home. The shop came and got it. I was told it was the fuel pump causing the fuse to short out. I had to finance the repair totaling $758.56 4/1/22 car stopped again shop got the car the next morning was told it was the fuse box and car would be fixed 4/4/22. 4/4/22 Mechanic on vacation and car will be fixed by 4/7/22 if fuse box is the issue no other charges will be incurred.

  

  Business response

  04/20/2022

  We're very sorry for the experience you have had in trying to resolve this issue with you car. Since 1917 it's been our goal to make auto maintenance and repair as fast and friction less as we can but in this situation we've missed the mark. As you're aware we are currently waiting on a part for your car that we're confident is going to put this behind you. When we receive the part we will get it installed and test drive your car multiple times to insure it's safety and reliability. There won't be any additional charge for this part/repair and we will issue a refund for the repair made on 3/25/2022, invoice number 27886. Please accept our apology the experience you had with this repair. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩