ComplaintsforLarry Walker Jr
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/08/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I requested a root touch-up on January 18 2022 to the color he had done in November. The service cost $120. It was a double process, but he failed to lighten first, so it did not take. Mr. ****** assured me that he would redo the touch-up, free of charge, at my next appointment. He put stipulations on the day and time I could schedule, saying it could only be Monday, Tuesday, or Wednesday before 3pm. I made an appointment, per his requests for February 21, 2022 at 1pm. The day of, he cancelled, stating a family emergency. I sent texts the following Friday and Monday. I called him on Tuesday and Wednesday. All attempts to contact him have failed.Business response
04/07/2022
[BBB transcription via phone]
Our schedules were not aligning and I had a family member pass away. She has not reached out to me. I have not received any messages from her. She is welcome to reach back out to me at ***** *********
Business response
04/07/2022
[BBB transcription via phone]
Our schedules were not aligning and I had a family member pass away. She has not reached out to me. I have not received any messages from her. She is welcome to reach back out to me at ***** *********
Customer response
04/07/2022
Complaint: ********
I am rejecting this response because I believe the business owner has blocked my phone number. Whenever I call, the line does not ring at all. It goes immediately to the voicemail, but the mailbox is full. I've texted several times, but gotten no reply to those.
Sincerely,
******* ******
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.