ComplaintsforLuxe Vault, LLC
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Complaint Details
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Initial Complaint
12/06/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I made a purchase of a high end handbag in the amount of $18,500.00 USD. I paid the business via Zelle($3000.00usd) and $15,500.00(Bank wire) on Tuesday, November 28th, 2023. Bag was shipped out 6:07pm (not too sure if it was **** time or not, but she stated that it was shipped via text at 2:55pm pst. same day. 11/28/2023. @ 4:24pm seller texted buyer stating that if seller was unsure and didn't trust seller, ****** would stop the package now and refund buyers money. ***** was confused and had explained she was working. ***** stated, no, if she is worried or unsure, let buyer receive handbag first and we can go from there. Seller at this point has already mentioning how many times she would refund buyer. Finally by 10:48pm SELLER sent buyer a text after the last text communication was at 6:18pm pst. Seller texts buyer out of nowhere stating "you'll love the bag and if you don't I'll give you tomorrow to decide. I normally don't do return but I would right away if you wanted. Just keep me updated" after more chatting finally at the end ***** stated if for any reason, she felt any hesitations she would take her up on her word and send it back. Buyer notified same day bag was received, Wednesday, 11/29/2023 letting her know ***** wants to send bag back. Seller went back and forth giving buyer a hard time. She finally sent buyer a return shipping label on 11/30/2023 and it was shipped out on 11/30/2023 @ 4:330pm pst. Arrived to delivery address for pick up on 12/01/2023 @ 11:11am est based on ***** tracking. It is now, 12/06/2023 11:05 pst. and Buyer has NO REFUND, Handbag has been in Sellers possession for 6 days and no confirmation on when buyer will get a refund or any updates. THIS IS FRAUD! Scamming people for THOUSANDS OF DOLLARS. You "OFFER" a Refund, take the item back and seller is out everything. No communication no confirmation. What kind of a "reputable" business is this? More like theft! More than happy to provide additional photo and videos time stamped.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.