ComplaintsforPool Guy LLC
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Complaint Details
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Initial Complaint
07/14/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I hired The Pool Guy LLC for a concrete job around a new pool. Work started June 15 and proceeded until June 22nd. The owner of the company ***** ******* came to the house to have a contract signed by myself and collect half payment of 5500.00. He assured me that the job would be completed within 7 days. He cashed the check on the 29th of June and have not been able to contact him via text or phone call. I have left him several messages for 2 weeks now with no reply. His secretary called, ****** **** called me on a restricted phone number and left a message that they will NOT be able to complete the job due to him being in a motorcycle accident.I had no phone number to call back and had to find it. Communication has been terrible and NO calls ever returned from ***** himself. There is a pattern with this guy and I hope that the BBB sees it. I am requesting him to do the right thing and refund full payment for deposit of 5500.00.Initial Complaint
07/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We have an old pool that we hired The Pool Guy LLC (***** *******) to refurbish back in May of 2021. Before we signed the contract, he was a bit over the top (texting and calling constantly) which was concerning but also it’s hard to find someone to work on an old pool, so we decided to give him a shot. We thought it was suspect that he only worked on a cash basis. He told us we would be swimming by the 4th of July. Process started out well with removal of old concrete pool deck, but quickly turned south. He just rarely showed up to work. His workers poured a side splash pad area that had to be dug up and poured again because the mold moved (probably bc it was sitting there for so long before concrete was actually poured). He made a huge scene, screaming and throwing things at his workers as my kids watched from inside. He was supposed to add more of a shallow end, but that never happened even though we gave him money to “buy supplies”. He is just full of excuses and a fraud. We were very patient and understanding throughout, but enough is enough. It is now summer 2022 and we were told we were first on the list this spring and our pool is still in shambles with debris all over our yard. He owes us money ($5000) back…we will see him in court. DO NOT hire!
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.