ComplaintsforJoe's Autos

• Initial Complaint

  06/20/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Purchased a 2011 Chevy traverse from Joe's Auto's. From the first day the engine light has been on and was told probably a bad gas cap. Took the vehicle back because the charging gauge keeps dropping down to 10 volts was told everything is good this problem still is ongoing as well as the transmission has a shutter issue and bad shift solenoids since day one which are not covered by the so called warranty. Just recently finally got a repair facility to give me a honest answer that the main computer is and has been the problem from the beginning. In addition to the CD player not functioning and the entire front end needed replacement which even though had warranty it still cost me 425.00 dollars to get fixed. Vehicle had 176,000 miles on it and the AC worked for a month and then quit. Joe's was to quick to put me in what they said was only thing they had available.

  Business response

  07/14/2023

  We appreciate the honest feedback. 
  This guest came in to our dealership looking for a vehicle while working within an extremely tight budget, and a 2011 Chevy Traverse was the only vehicle available within his budget.  We sell used vehicles with prices ranging between $5000 - $15,000. The used vehicles that sell closer to the $5,000 range, like the Traverse, typically end up needing more maintenance and repairs. The guest was given the opportunity before purchasing to test drive the vehicle and/or have it inspected by a 3rd party. The vehicle was clearly marked AS/IS on the buyers guide in the window, and signed off by the guest. We are never shy about disclosing history reports, any pre-existing conditions and needed repairs upon purchase. The guest opted to purchase an extended service plan with a third party, and it sounds like his experience with them has not been great. Every vehicle purchase presents a risk of unexpected maintenance, even brand new vehicles, some will require it sooner than others.
  While I hate hearing about the negative experiences of our guests, I am not sure how much more honest and transparent we can be as a company throughout the purchase process. Perhaps we should consider not selling vehicles under $10,000? This will now be discussed thanks to the guests feedback. We are willing to help and value the guests business and feedback.  
  My offer is to help the guest with current and/or future repairs. I will give him 50% DISCOUNT on any labor needed his first visit back.
  
  

  Customer response

  07/17/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *****

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