ComplaintsforDirection Home Akron Canton Area Agency on Aging

• Initial Complaint

  02/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I would like to file a complaint against this company due to the fact they have continuously denied my human basic needs. I am a senior. I have been bullied and abused, verbally intimidated by Care managers, and refused different care managers when I asked for one. Also, my doctor has written for many things due to my health concerns, and they have also denied me, not even returning phone calls and or home visits to make sure that I had my needs met. They have left me with no way to bathe after me signing paperwork and my insurance company approving it they still have yet to put in a way for me to take a proper bath which leaves me with tremendous burns and sores all over my body , this is horrendous. What they have done to me and I wish for this company to please be investigated. They sent their workers that were supposed to install a shower. They tore up my bathtub now I have no bathtub that is safe for me to use it cut the back of my leg. I have called and tried to get them to fix it no one calls back.

  

  Business response

  03/18/2024

  Direction Home Akron Canton Area Agency on Aging and Disabilities has been working with this consumer to address the issues presented for some time. We will not share information on our consumers but can say that we will continue to work to ensure the health and safety of all our members and process these complaints through the proper methods. The consumer has been in contact with our Senior Vice President of Home and Community Based Services, ***** **********. He can be reached at ********************.

  Customer response

  03/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  11/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This has been a ongoing problem with them I feel sense I filed a complaint with the attorney general that I've been mistreated , ignored , mentally abused . The first case manager I had and sharp was dismissed from my understanding due to probable insurance issues I don't know then I was given another case manager in which her name was ****** ******** only a few short months after Ms ******** was assigning me she left without any kind of warning and it's not coming back till January which left me with no case manager nobody returns my phone calls now I had flooring put in they were supposed to oversee that it was done right it has not been done right and quite frankly I feel like I've been taken for my insurance money and not given any resources at all every time I call them or email them they do not get back with me even the supervisors. Not sure what's going on with this company but my next step is to call my CareSource company due to possible fraud. I would like to hear back from somebody considering I am a multiple sclerosis patient in a wheelchair. I have not been offered any resolution to what I'm going through by this company after the report to ***** ********** at the attorney general's office so I do feel this is retaliation.my only resolution right now will be for them to make this right with me by doing their job that they were paid to do.

  

  Business response

  11/18/2022

  after research it appears that the consumer is unhappy with the work completed by the home modification provider, not Direction Home Aging and Disabilities. His care manager has been in ongoing contact with the consumer about his issues on our end to try and resolve the issues.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩