ComplaintsforGlobal Auto Solutions

• Initial Complaint

  09/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  BBB unable to locate business

  More info

  I purchased an extended auto warranty from this company on 6/26/19 for $2199 when I bought a brand new truck from the dealer. It is "comprehensive" warranty, meaning that it covers all components from bumper-to-bumper (except consumables such as oil filters, belts, etc.). My only expense would be a $100 deductible. Recently my truck's navigation computer failed, so I took the vehicle to my dealer for repairs. Global Auto Solutions only offered to replace the navigation system with a refurbished unit. Nowhere in their brochure does it say refurbished components will be used, therefore I believe this company is intentionally misleading customers. If I want to replace the system with a new unit, it will cost me an additional $475 (counting the $100 deductible), on top of the $2199 I paid for my "comprehensive" warranty. I purchased this warranty to avoid expensive repairs in case something failed, and now they're cutting corners at the expense of their customers. I'm deeply disappointed and frustrated by the apparent dishonesty of this company. My dealer was also surprised and concerned with Global Auto Solutions' response to this repair. This sensitive electrical component should not be replaced by a used or refurbished unit. I simply want them to replace my nav-system with a new unit as requested. My Customer Contract Number (ADVPA) found in my warranty is JG385408. When I purchased the warranty, I received their brochure which states, "Congratulations on your vehicle purchase. Now that you've made a major vehicle investment, be sure to protect yourself against the high cost of unexpected mechanical failures. With an Advance Service Contract, you will not have to worry about the high cost of covered repairs." After paying $2199 for a warranty, another $475 is indeed an expensive repair. I feel misled and swindled.

• Initial Complaint

  03/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a warranty through this company for a vehicle purchased less than a year ago. The transmission is done for, and the warranty company is telling me I need to pay up front to have the transmission broke down to see if it'll be covered, per my agreement. My agreement is a one page document and does not say anything like this. I was assured when purchasing the agreement if anything went wrong I'd be covered nothing out of pocket.

  Business response

  04/08/2022

  Unfortunately **** is no longer with the company.  The document provided is only the registration page of the contract. The contract is over 17 pages in length.  Per the terms and conditions the customer is required to perform the manufactures recommended maintenance. We requested those documents / transmission service due at 150K miles  and have yet to receive .  Since the transmission service is required and no records are presented , the only recourse would be to disassemble the transmission to show unrelated to the failure.  If documents can be provided where the transmission service was completed, we will move forward

  Customer response

  04/08/2022

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 16825543
  
  I am rejecting this response because: 
  I signed the one document I have! There's no record of ant other be given stating I agreed to these terms!
  Regards,
  
  ***** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩