Customer ReviewsforLogan AC & Heat Services

In early December 2023 Logan came out to service furnace for winter as they have been for probably over 10-12 years. At that time another maintenance plan was purchased for the next year. $225.00. In late December while balancing my checkbook I noticed the check had not cleared my bank. I called Logan and they said they had their money and they were satisfied. I called my bank and was told the check never cleared their system. I called Logan again and again was told THEY HAD THEIR MONEY, and that's all they were concerned about. It seems to me THEIR BANK screwed up somewhere and took $225.00 out of someone else's account by mistake and put it in Logan's account. What's disturbing is the fact they act like it's no big deal as long as the money showed up in THEIR ACCOUNT. Is this anyway to run a business?? I guess it shouldn't surprise me since over the past few years their overall service has declined. Right before Christmas 2022 when we had the cold and ice spell my furnace starting acting up. . I was told it would take 3,weeks for the replacement part. After getting online a UPS truck dropped off the part the day before Christmas. 3 weeks for part? Have heard other similar stories., and yet they talk about fully stocked service trucks. I feel sorry for whoever had $225.00 taken from their account.

Logan Services put a new furnace and ac in our home. They failed to pull a permit prior to starting work. Permit was applied for months after the work was completed. Their installer also damaged our new ac unit by burning it and then covered the damage up with stickers and magnets.

We purchased an air conditioning unit and heating unit, 8 yrs ago. We have been diligent in having the unit's service every six months. Approximately 2 months after our last service, it stopped working. We had a technician come out and they stated the fan was bad. But it would be covered under warranty But the service call And installation of the fan would cost us almost $500. They also stated it would take over a month to get the fan in. Now keep in mind. The weather has been incredibly humid. And in the upper eighties and low nineties. I called Several times asking why they didn't have the part on hand considering they are the ones that install the units and they are an air conditioning business. The only answer I got was, The part comes from the distributor and that's how long it takes. So not only did I have to put several members of my household in a hotel. But we purchased over $1500. Window air conditioning units to try and get the household to a manageable 73°. After my fourth phone call to them, The representative said They would send over a window air conditioning unit to try and help out, but when did it Arrived it was so old that it didn't even come Close to cooling any room in our household. The representatives were professional and I understand there's not much they can do but I will never buy from logan air conditioning again especially Since they have a parts department but apparently no parts available which is ridiculous. I will go to another company the next time. DO BETTER LOGAN.. YOU LOST A GOOD CUSTOMER

Had a bad experience with Logan services. They installed a new but defective Train unit which had to be replaced a few days after installation. They installed the new unit incorrectly and wouldn’t fix it within the warranty period. I had to have a competitor come to our home to address their mistakes. I have documentation that Logan services installed the unit incorrectly. They never made it right.

Absolute rip off joint. My daughter called them and they quoted 13,000 dollars to replace her compressor. I immediately had her call around and she got a quote less and 10,000 thousand dollars less. Much less, she called her home warrantee company and they told her the same thing. I would not use a company who preys on first time home owners.