ComplaintsforSandy's Tire Sales, Inc.
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Complaint Details
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Initial Complaint
04/29/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
All pertinent information is contained in my attached letter to this businessBusiness response
05/09/2024
******************,
I am so sorry that you had such an unpleasant experience with your purchases. I can assure you that we deal with customers that have to return to lease companies, and we have never had this issue before. Yes, there are speed rating (but first and foremost, no one should ever test the limits of the speed set for the ratings other than emergency vehicles). With that being said, I reached out to local dealerships who inspect the lease vehicles and neither one of them had any issues with the speed rating being questioned. The main components they look for is tread depth of all 4 tires, size, and usually matching brands. We would never sell a customer anything to put them in harm's way. I apologize for your unhappiness with us as a brand-new customer. I understand your mother is sick (I am truly sorry to hear that), however I really wish you would have called and addressed these issues so we knew what was going on in current time and could help make it right, but it is now six months later and I am not sure what I can do for you since so much time has passed in between.
Sincerely,
*************************
Sandy's Tire Sales, Inc.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.