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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/10/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I would like to report *** food systems for not properly providing food services at my son's school. I have submitted food accommodation form based off of his disability and the supervisor has not made sure these accommodations have been made. There is drastic lack of communication on the part of *** as they take long periods of time to respond to emails or do not respond at all. This process has taken over a month resulting in my child not getting food options similar to his other peers. *** has a contract with the school district and is responsible for providing equitable services to all.
Business response
09/19/2024
Good Afternoon,
Our Region DIrector of ************************* **** Vag, has reached out to the consumer.
Initial Complaint
10/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I used their vending machine at the ******** st *********. My father was in the er. I was freezing needed something to warm up so went to get a coffee. I put my money in $6. I got a sm coffee. It only gave me$1 back. Ive called them every so often since may 9th and they keep telling me my refund is in the mail. I still have yet to receive it. It's now October. I used the last of the money i had left that night. It was already a stressful night. All i want is my refund. I didn't realize it'd be this difficult to get my hard earned money backBusiness response
11/15/2023
See AttachedCustomer response
11/15/2023
Better Business Bureau:
I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Initial Complaint
08/18/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Machine says it takes $1s and $5s. Stuck $5 dollar bill and bought a Mt. Dew. Never gave change back. Called the number on the machine and they told me there should be a refund paper with machine and there wasnt. Was then told to leave a paper on the machine with name and info. ( I dont have pens and paper on my person) .I then gave information over the phone and the lady was nice. The owner was a very condescending and rude *****.Was told they cant refund me right away due to being 30 min away. I drove 3 hrs to make a delivery and buy from your machine. ( The least they can do is drive a quick 30 min) Was told general ***** had a power outage and messed the machine up; Yet every worker I have spoken to said there was never a power outage anywhere. Something is fishy and I think they have the machine set up to only take ones in hopes of someone like me dropping a $5 dollar bill and they keep the change thinking nobody will bother for a refund. Call me *****. But $3.30 cents is a lot when you worked for it. Im not donating for a cause. I need my refund or I will press the is*** further and notify the attorney general for the state. And if need be *** for the lost amount and court costs and fees.Business response
08/18/2023
Good Morning,
I am sorry to hear about this. I would need to know the location of this machine so that I can contact the correct person to make sure he gets the refund that he deserves. If you could give me either a name of the location, address or city and state that would be helpful. You can email me @ *********************************** Thank you.
Initial Complaint
04/26/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I'm being charged for all these charges when I didn't receive any product from their machines. They will not give me a refund. They have stolen $8.40 in the last four days.Business response
04/26/2022
Hi *****,
I want to apologize for the inconvenience. Please provide the full name and address of the account where you made the purchases and I would be happy to coordinate a refund for you. Once I receive the name and address of the account I can forward this to the correct manager to get you the refund. If you have any questions please don't hesitate to contact me at ************.
Thank you,
*******************************
Human Resources Manager
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Get a QuoteCustomer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.