ComplaintsforAppliance Man Columbus LLC

• Initial Complaint

  11/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Had conctrator out to repair a washing machine. They replaced the mother board and the machine still didnt work. They came back out and said there was nothing wrong. They didnt check to see if the clothes had been through a spin cycle. After coming a second time they said the samething and the clothes are still wet and the machine still won't go through the spin cycle. They called GE and then told me there isnt anything wrong with the machine. They will not check the clothes after they run the machine, and when you show them the clothes are still wet they told me there is nothing wrong. We have a home warranty company IGS that has paid $400 and we have paid $203 on top of that. The warranty company can no longer help becasue they have spent all money allotted.

  Business response

  12/07/2023

  11/6 APPLIANCE MAN WENT TO THE HOME FOR A GE WASHER THAT WAS NOT AGITTING OR SPINNING,   WE TESTED THE MACHINE AND IT WORKED PERFECTLY

  11/21 APPLIANCE WENT HOME AGAIN FOR THE GE WASHER NOT SPINNING ON WASH CYCLE, BUT WILL SPIN WHEN SET TO SPIN, OUR TECH INTERMITENT AND WASHER WOULD NEED MAIN BOARD, REPLACED MAIN BOARD

  11/28 CUSTOMER SAID SAME ISSUE, WILL NOT SPIN ON WASH CYCLE, OUR TECH CONTACTED GE AND RAN ALL TESTS OF THE MACHINE WITH THEM AND WE FOUND NO ISSUES. WE FOUND ONE ERROR CODE RELATING TO THE DRAINING ALGORITHEM BUT IT APPEARS TO BE AN OLD CODE. BOTH GE AND THE TECH HAVE NOT BEEN ABLE TO REPRODUCE ANY ERROR OR ISSUE IN SERVICE MODE AND FIND THIS UNIT TO BE IN PERFECT WORKING ORDER.

   

  WE HAVE NOT HEARD BACK FROM THIS CUSTOMER THAT THERE IS STILL AND ISSUE SINCE OUR VISIT  11/28/23

   

  Customer response

  12/07/2023

  I am rejecting this response because: when the tech was there, and ran the washer he saw that the clothes came out of the drain and spin cycle soak'n wet. He told us the problem was fixed and left. Once I called him on the phone he confirmed the problem was fixed and said his office told him there was nothing more they could do becasue GE said there wasnt a problem. 
  
  Regards,
  ** ******

• Initial Complaint

  02/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I called Applianceman Service because my refrigerator was making a terrible noise and shutting on and off. There was a lot of frost in the freezer and an odd smell. A technician came to look at the refrigerator on Friday, February 3. All of the concerns were explained to the technician, but he did not diagnose anything because "it wasn't making the noise" when he was there. He only looked at my ice and water dispenser panel on the front of my refrigerator. He changed the water filter but installed it incorrectly, causing water going through the filter to spray all over the interior of my refrigerator.

  There was so much water it pooled on the shelves and bottom of my refrigerator. I had to remove everything from my refrigerator, including the bins, to empty water and dry everything. When I complained to the customer service manager, the only thing she offered was another service call.

   

  Business response

  03/06/2023

  We are sorry the customer did not have a good experience,  we pride ourselves in trying to give excellent customer service.  If customers have a problem with a repair we will send a technician back at no charge to make it right.  This customer would not allow us to come back out,  the $236.45, includes the water filter she purchased from us $90, the Trip Charge $129.95 (which is guarantee for 30 days, we will come out at no charge)
  
  If there was a water issue, we probably would have came back the same day.  If you would like us to come back out and confirm if there is a control board issue, we will at no charge, an also give you a discount on parts and labor if installing a part.
  
  After listening to our recordings, you were upset that we did not move the refrigerator to check behind for a noise issue.  We would not normally move the refrigerator if we do not need to, most of the time the technicians can diagnose from the front without moving and risking damage to the kitchen or floor.  On the original visit we did not hear any noises, and the refrigerator was working.
  
  Please let us know if you would like us to come back out.  ###-###-####.  Thank you

  Customer response

  03/06/2023

  the business does not offer me anything other than coming out again for free. I stated in my phone call to them as well as my BBB complaint that I do not want to do business with this company again and certainly do not want them in my home. There is an assumption that the trip charge will result in a technician diagnosing the issue, and that did not happen. The cost of the water filter was nearly double that of the retail cost. and it was installed incorrectly. I've attached some of the photos of what my refrigerator looked like after the technician incorrectly installed the filter. 
  

   

  Business response

  03/17/2023

  We will refund the trip and labor charges of $129.95 plus tax,  even though we prefer to resolve the issue with the appliance.  but if you do not want anyone from our company to come back out, I will refund.  Sorry about your problem

  Customer response

  03/19/2023

  I accept the business's response to resolve this complaint.
  

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