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Complaint Details
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Initial Complaint
09/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I took my vehicle in to have 30% tint installed like a vehicle sales *** pointed out in the parking lot that just had 30% installed. They installed 20% instead and as soon as I walked out and saw my vehicle I told the *** to come out with the tint meter. He put it in my window and it read 20%. I then asked that he put it on the car it previously told me had 30%. I then pointed out they had destroyed the real defrost lines. He went inside and refused to speak with me. I have tried going by the business & calling to speak with managers or owners but can never get past the 2 sales ***. **** patiently tried to resolve this for months with no response. Next step with be legal action.
Business response
09/06/2024
Ms. ****** brought her 2017 Mercedes to our shop on Feb 28,th 2024 to wait while getting some window tint done. When she arrived ****** one of our representatives showed her a car with 20% darkness and another with 35% darkness. She decided that the 35% was too light and so she went with the darker 20% tint shade. Then before we started on the vehicle my tech saw that her rear window defrost had damage on it probably from some old window film that was removed at some point. We took a picture (which i have attached) and then we showed the Ms. ****** so she was aware of the damage before we started. She approved for us to proceed. A few weeks later she called in complaining that the tint is too dark and that we damaged her rear defrost , we explained that is the tint she picked out and we would have to charge her to have it redone and that also we had showed her the damaged defrost before we began. She wanted to talk to one of the managers and ***** ***** the shop manager reached out to her but never heard back. After this complaint I too also called on Sept 4th and left a vmail as well as text message on the Sept 5th and have not heard back. I consider this matter closed since we gave the customer what she wanted as well as showed proof of the damage before starting ... it has also been over 6 months.Customer response
09/20/2024
I received a response from your office asking me to respond to a letter within four days, And I don't know what letter you guys are referring to because I don't have a letter from you. So I've called twice now. Just hope and you guys have responded to my voicemail. I'm hoping I can speak with a live person so I can figure out what's going on regarding my complaint. ************. Thank you.Initial Complaint
04/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They damaged my key fob and when I complained to *** he said they would fix it. Their solution was to glue it together. I was definitely not happy. Told them that would not work for me. I wanted a replacement key fob. I stole them I did not want some after market cheap key fob replacement that would quit working on 6 months. I wanted a dealer fob just like the one they broke. I took the car in again for them to replace it . They replaced it with a generic key fob that costs $21 . They left the package and order trash in my car. I had even offered to call my dealership and order the key fob and they said no. They stated they could get a better price from the dealership. I complained. I asked to speak to a manager or the owner. I felt like *** at the counter talked down to me as a women. I know they wouldn’t have pulled this crap if I was a car loving guy. No one who knows anything about cars would take a cheap generic part in place of an authentic dealer part that was broken. *** contacted me said he would talk to the boss. Never heard from them again. After I spent multiple days try to get this handled. Look at there reviews they have a habit of replacing broken parts with cheap knockoffs. If you are a women go somewhere else where you at respected and not treated like a second class citizen.Business response
04/11/2022
According to my technician and shop manager the key was already broken when the customer came in to get a new key fob for her remote start. However because we can't prove that then i am happy to give a full refund for the work that was provided on March 2nd if that is what the customer wants. She can email me at *******n@autoadditions.net and let me know if she would prefer a check in the mail or refund if she used a credit card.Initial Complaint
01/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Consumer mailed handwritten complaint form with additional typed notes and copies of invoices from Gremain Cadillac of Easton dated December 1, 2021 and January 6, 2022. BBB has transcribed the details of the handwritten complaint form below:
They destroyed my car and did not want to do the appropriate thing and take responsibility for they mistake as a business
Business response
02/02/2022
response and documentation is attached. thx
**** *******
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.