ComplaintsforEast African Secrets
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/08/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
on september 21 i placed an order for a bottle of hair growth oil, leave in conditioner, and rapid repaid conditioner. i spent $76.77 its been over two weeks and i have not received my items and have sent 4 emails and heard nothing back. i downloaded the shop app to track my package and it says ready to ship and when i click the tracking number it says *** has not received my package. i would like to just get my money back if possible i dont want to wait any longer with no response from the company. i have the receipts and i am ready to get a refund.Initial Complaint
09/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have not received my order for my product. I would like s refundInitial Complaint
08/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased on July 20th received email confirmation was told would receive shipping information. Never received anything still nor to this date. Notice many posts on Tik toc contacted there no response. Sent emails directly on website no response. I paid ***** I have all my receipts email confirmation etc. I also contacted other buyers and there all saying the same thing that they didnt receive product and or response. I would like my money back at this point. This is bad business. Im not understanding how they are still allowed to advertise and continue to scam people.Customer response
09/11/2024
'*****************************' via Dispute Resolution - Shared Inbox <********************************************************>
Attachments
Sep 10, 2024, 2:46 PM (18 hours ago)
to disputeresolution
I just received a message today. I wanted to share with you asap.Customer response
09/21/2024
I would like to say that I have submitted emails that I have received after reporting my claim to you from the business. I would also like to include that I think something further shouldnt be done towards this business and serious matters taken. There are several complaints against this company with the same exact and similar problems. At what point does someone so anything about the persistent complaints. I find it funny after filing a claim then they decide to want to send or communicate. Its not fair to us consumers and its not how a business is supposed to be ran. What is the purpose of complaining to the BBB? You dont get a response and then just lose the claim as if to say oh well to bad your out of your well earned money, theres nothing we can do. The faulty business gets away with it over and over and over.Initial Complaint
05/08/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I'm still waiting for a response or my money back I have not yet received the products I spend $75 and still have not heard from them yet not even my packageInitial Complaint
03/27/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I had a terrible experience with East African Secrets. I ordered a bundle on February 17, 2024, which was supposed to include oil, shampoo, and conditioner. However, I only received the oil. It's been over a month, and I'm still missing the other items from my order. What's worse is that they took the money out of my account immediately, but their shipping process takes weeks. When I reached out to inquire about my missing items, I received no response whatsoever. It's incredibly frustrating to deal with a company that doesn't communicate with its customers. To make matters even more frustrating, East African Secrets doesn't offer refunds. I had no choice but to report them to my bank to try and get my money back. Overall, my experience with East African Secrets has been nothing short of disappointing. Their lack of communication, failure to fulfill orders properly, and refusal to provide refunds make them one of the worst companies I've ever dealt with. Avoid them at all costs.Initial Complaint
03/11/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I PLACED AN ORDER WITH THIS COMPANY ON MARCH 1, 2024 FOR 2 BOTTLES OF THEIR HAIR GROWTH OIL. MY ORDER # IS ***** IN THE AMOUNT OF $45.45. I HAVE REACHED OUT TO THIS COMPANY SEVERAL TIMES INQUIRING ABOUT MY ORDER. TO DATE, I HAVE NOT RECEIVED ANY RESPONSE. I NEVER RECEIVED A TRACKING NUMBER, NOR ANY TYPE OF INFORMATION REGARDING MY ORDER EXCEPT THE RECEIPT FOR MY PURCHASE. I AM REQUESTING A FULL REFUND IN THE AMOUNT OF $45.45 ASAP! THIS IS NOTHING MORE THAN A SCAMMER STEALING MONEY FROM CONSUMERS.Initial Complaint
09/19/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On August August 21, 2023, I had purchased hair growth Oil from eastafricansecrets.com. I had also signed up to receive monthly auto delivery, which is set up to auto debit from my debit card on the 18th of each month. On August 22, 2023, they provided me my tracking number, ****************************** however, since August 23rd, there was no activity on when I would received the item I purchased. I had sent them an email two weeks later, informing them that I want to cancel my subscription because I have received the item I purchased. I have contacted them multiple times without a response. A customer service Rep did not respond to me until September 13 and came up with an excuse as to why they took my money and never shipped the item. I have followed up with the customer service rep on September 17th, but I have not heard back. They also billed me for this month for 23.00 for the auto delivery but I have sent them an email requesting to cancel without a response. Since today, the status of the tracking of my first shipment has not moved since August 23rd, which has been almost a month ago.Initial Complaint
03/29/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I placed an order with the company at 3:20am on 3/27/23. I realized I should not have made the purchase because I am a college student and I need to save my money for my tuition. I emailed the company 20 minutes later at 3:40am on 3/27/23 explaining my situation and asking them to cancel the order. I heard back from them on 3/28/23 at 7:27am letting me know they had already processed the order and it can not be canceled.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Westerville, OH 43082-8447
Business hours
Today,9:00 AM - 5:00 PM
| MMonday | 9:00 AM - 5:00 PM |
|---|---|
| TTuesday | 9:00 AM - 5:00 PM |
| WWednesday | 9:00 AM - 5:00 PM |
| ThThursday | 9:00 AM - 5:00 PM |
| FFriday | 9:00 AM - 5:00 PM |
| SaSaturday | Closed |
| SuSunday | Closed |
Customer Complaints Summary
9 total complaints in the last 3 years.
6 complaints closed in the last 12 months.