ComplaintsforTradingView, Inc.

• Initial Complaint

  10/28/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I never singed up for a yearly subscription with Trandingview, only a montly! I was billed for for $155.40. Tradingview does not have a real customer service department, but only a bot that is used to field complaints. Tradingview doesn't provide a way for consumers to find an expedition resolution to any issues that they may encounter! I opened a "ticket", buy using their autobot system and a "***** *." responded with "ticket received", when asking for a full refund. This response doesn't provide any information on my request for a full refund!

  Business response

  10/29/2024

  I am sorry you had a bad experience with our service. 

  We checked your case. You opened a ticket to request a refund 17h ago. You received several responses 14h ago, among them: Your refund request has been sent for processing. I will let you know when the process is completed. and I have just canceled the subscription and issued a refund.
  

  We can confirm you were refunded in full. Please note that it can take up to 30 days for the money to be received on your end, depending on your bank. It usually takes several days though.

  Customer response

  10/30/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint. Funds were credited back in account, this morning.
  
  Regards,
  
  ********* *****

• Initial Complaint

  10/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Fraudulent charges of $64.00 on my debit card. Apparently this happens a lot with them, there are comments all over the web. I have never dealt with them in any way on any level.

  Business response

  10/15/2024

  I am sorry you had a bad experience with our service. 

  If you dont know what TradingView is, but you are being charged, it probably means your credit card data got stolen somehow and subsequently used on our website. We advise you to report the unauthorized charge to your bank and block the card because there is a high probability that it will be used somewhere else as well.
  

  To get further help from our side, including a full refund, we suggest you fill out our payment search form ***********************************************************;

  It has mandatory fields that are required, please provide us with as many payment details as possible, so we can locate the transaction swiftly. Pay attention to the payment method that was used. Our staff will contact you by the mail you specify in the form and help you get a refund.

• Initial Complaint

  10/10/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  unable to sign into the premium service i paid for

  Business response

  10/11/2024

  Hi, I am sorry you had a bad experience with our service.

  Please fill out the payment search form with your real name and email we can use to contact you. It has mandatory fields that are required, but please provide us with as many payment details as possible, so we can locate the transaction swiftly. Pay attention to the payment method that was used. Our staff will contact you by the mail you specify in the form, help you find the paid account and help you sign in.

  Payment search form: ***********************************************************;

• Initial Complaint

  10/06/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On September 28, 2024,My credit card was double charged two times that i did not intend to, so on the same day i request a refund since Tradingview has a refund policy within 14 days.Tradingview has agreed to refund the money but they did not refunded my money yet worth $658.68.Tradingview claimed that there is a problem with my card so the money cannot be refunded unless the issue is settled with my bank. So i called my bank but my bank told me and verified that there is no problem with the card and they will process the refund once they recieve a refund from Tradingview. I called my bank two times for more than a week now, but my bank has told me that tradingview did not refunded the money. Now tradingview is not responding to my tickets on their platform including on their reddit site.They seems to be prolonging the refund process and claiming that there is a problem with my card even though the bank itself already verified that there was no refund from Tradingview.

  Business response

  10/08/2024

  I am sorry you had a bad experience with our service. Please note we are willing to issue the refund and you received several responses from us. I am afraid that -according to Braintree who handles the payments for us- there is indeed an issue with the card, which blocks the refund. I kindly suggest you solve this issue with your bank in order for us to be able to issue the refund.
  

  Customer response

  10/08/2024

  I would like to apologize for the misunderstanding caused due to the card error. Just today, I received information from my bank that they confirmed that there is indeed a system gap error due to restriction. The bank will now remove the restriction temporarily for 1 week, so they highly advised that TradingView should proceed to reprocess the refund again, and I will be notified if there is another error attempt. Please reprocess again the refund on my card. Thank you for your cooperation. Kindly regards.

  I will accept the response and close the complaint once the issue is fully resolved.

  Business response

  10/10/2024

  Thank you for the information. We will make another refund attempt.

• Initial Complaint

  09/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I never authorized this company to automatically bill me for a product that I have never utilized, cannot access, and have never been able to contact.

  Business response

  10/02/2024

  If you never registered an account with us, and you dont know what TradingView is, but you are being charged, it probably means your credit card data got stolen somehow and subsequently used on our website. We advise you to report the unauthorized charge to your bank and block the card because there is a high probability that it will be used somewhere else as well.
  
  To get further help from our side, including a full refund, we suggest you fill out our payment search form. It has mandatory fields that are required, but please provide us with as many payment details as possible, so we can locate the transaction swiftly. Pay attention to the payment method that was used. Our manager will contact you by the mail you specify in the form and help you get a refund.

  Payment search form: ***********************************************************;

  Customer response

  10/10/2024

  I am being billed to my *********** acct ending in 2402. 

• Initial Complaint

  09/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  There was an unauthorized purchase made on my account on 8/31/24 for $63.55 with receipt mjz4gqq9. Someone else or possibly my child may have made this purchase. Either way, I did not authorize it and I am trying to request a refund. It is impossible to contact TradingView support. I tried emailing but then get an email response stating they do not respond by email and I should open a support ticket. I try to open a support ticket but the automatically generated responses do not give me an option that match my situation. This is extremely frustrating and feels fraudulent that I cannot get my money back after an unauthorized purchase was made. Ive cancelled the subscription but still have not been able to resolve this problem.

  Business response

  09/10/2024

  I am sorry you had a bad experience with our service. We refunded the last purchase (Premium plan) in full and restored the previous (Essential) plan. Please note it can take up to 30 days for the money to arrive on your end, depending on your bank. It usually takes a few business days though.

  Customer response

  09/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  *************************

• Initial Complaint

  07/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I was billed by this company for a subscription in the amount of $299,40. The charge was processed through ****** to my credit card on July 20, 2024. Prior to that I had never heard of Tradingview. I have every reason to believe the charge is fraudulent and filed a case with ******. The evidence tradingview sent of my transaction (pdf attached) shows an account with my name "with the registered account email of zoomusdesktopsupport.com" This in not my email account, so any purported communication was not received by me. In addition, it is impossible to contact this company - the "833" number tells you to open a case online, the 614 number goes to a full mailbox. Emails receive a response that they do not provide support by email. They tell me I need a paid account to receive support. I cannot logon to an account which I did not open. Even if I use the "forgot password" option, the information on how to reset my password will go the an email account that I cannot access. A legitimate business should have a way for a consumer to contact them for support. In addition, I don't think I should be responsible for a fraudulent transaction. I would also like Tradingview to confirm whether this account is being actively used and for what purposes.

  Business response

  08/01/2024

  I am sorry you had a bad experience with our service. 
  

  If you never heard of TradingView, but you are being charged, it probably means your credit card data got stolen somehow and subsequently used on our website. We advise you to report the unauthorized charge to your bank and block the card because there is a high probability that it will be used somewhere else as well.
  

  There is a solution for such cases, as explained in this Help Center article *************************7 
  

  In any case, we located the account and charge based on the information you provided and issued a full refund. Please note it can take up to 30 days for the money to arrive on your side, but it usually takes a few business days.

  Customer response

  08/02/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.

  Regards,
  
  **** ******

• Initial Complaint

  07/30/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I signed up for a basic free account in on 11/11/2022. On July 27, 2024, I was charged $323.36 - TradingView Receipt #etqfc14x. I have tried several times to cancel this account as I was being charged a monthly fee of $3.24. I was directed to go to either ****** Play or Apple. My account On ******************** shows that I have a Basic Free account. ****** Play shows I have no subscriptions, and Apple shows that I have a free subscription. The website says I have a PLus account under glodechdocorimach but when I click on that account and try to cancel, it says I have no active subscriptions. I have tried to use their website to file a complaint but I am only taken to a list of questions and answers. I have tried to call them but the phone number only directs me to the website. I have tried to contact them by posting on ******** but my posts are ignored or deleted.I am asking for my subscription to be canceled as, according to the no reply email I received, I will be charge again in 2025. I am also asking for a refund as I have not used this account since 2023.

  Business response

  08/01/2024

  I am sorry you had a bad experience with our service.

  Your account gdchalvet was never charged. It appears you have another account, called glodechdocorimach which matches with transaction ID ********. This account has the annual Plus plan and you have not logged into this account for a few months.
  

  Please note it is strictly prohibited to create more than one account, exactly for this reason: confusion between plans and accounts. 
  

  We canceled the annual Plus plan and issued a full refund. Please note it can take up to 30 days for the money to arrive on your side, it usually takes a few business days though.

• Initial Complaint

  06/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I signed up for a 1-month free trial with TradingView on April 2, 2024. On May 2, 2024 it automatically converted the trial to a one-month paid subscription and USD 174.05 was charged to me via my ****** account. TradingView's policy per their website is that after a free trial, they will issue a full refund for an annual subscription if it is cancelled within 14 days of the transaction. I decided to cancel on May 9, 2024 via their website. On May 12, 2024, I received confirmation via email that my account was downgraded to a free/basic account. However, no refund followed. I called the 1-800 customer service number, but if one calls it, it redirects you to deal with the bot on their website. I tried to email them at support@tradingview.com, but I got a bounce back saying no email support is provided, I must get support from the bot. Their bot tells you they won't provide support if you don't have a "paid" account. I filed a dispute via ******. They told them that on May 2, 2024 a service was ordered, and that service was delivered, so the dispute is denied in TradingView's favour. TradingView also posts on their policy page that if one tries to file a dispute with ******, they will not issue you the refund. I feel like this is all unreal and could not possibly be happening on this planet. I am utterly shocked.

  Business response

  06/05/2024

  I am sorry you had a bad experience with our service.

  According to the billing history for your account, the following happened:

  On April 1st, you took the trial for the Essential plan.

  Since you never canceled the trial, it rolled into the annual Essential plan on May 2nd.
  

  On May 9th, you requested a partial refund via a ticket and indicated you wanted to continue with the plan. You then ignored the request to confirm this. 
  

  On May 11th, you opened a case via ****** to dispute the charge. You lost that case and ****** closed it in our favor in early June. 
  

  Since it is clear you do not want to stay with us, we just issued a full refund. Please note it can take up to 30 days for the money to arrive on your side. It usually takes a few business days though.

  Customer response

  06/09/2024

  This matter is nearly resolved, and I have accepted the refund offer proposed by TradingView. I am awaiting confirmation that the monies have been fully refunded.

  TradingView's facts about April 1st and May 2nd are correct. However, what transpired on May 9th is only partially correct, and the events between May 11th and early June are significantly misstated, in my opinion.
  

  On May 9th, I initially accepted TradingView's offer to keep the service at a 50% discount, resulting in a partial refund of $87.03. Contrary to their statement, I did not ignore any communication. No confirmation email was sent to me; I only interacted with their bot. Additionally, no partial refund was initiated. I attempted to contact them via their 1-800 number but was redirected to the bot. Similarly, my email to support@tradingview.com was also redirected to the bot, stating that they do not provide support via email. Furthermore, I was unable to communicate with them online, as their bot did not allow me to create a second ticket or modify the first ticket, effectively locking me out. I wished to cancel fully as I was still within the 14-day grace period.
  

  On May 11th, I initiated communication with TradingView through PayPal, as it was the only way to get a message to them, given that they had effectively blocked all other forms of communication. I provided all the necessary information and requested a full refund, as I no longer wished to do business with them. I supplied evidence showing that I initially agreed to a partial refund but, when they failed to provide it, I canceled the services within the 14-day allowed period for a full refund. Despite this, they refused to provide any refund, even though they had canceled the service. Additionally, when they canceled the services, they made it clear that I could not contact them, as their bot only communicates with “paid subscribers.” This behavior is tantamount to bullying, as they canceled the service and simultaneously refused to provide the refund, which I consider to be unethical and dishonest.
  

  The reason PayPal ruled in TradingView's favor was that I had to select a reason from their dropdown menu, and I chose "Service not received." By this, I meant that I have no paid services but no refund was provided to me. TradingView's response to PayPal was essentially, "She ordered the service on May 2, and we provided it." While this is factually correct, they omitted the critical information that I decided against keeping the service and that they canceled it within the 14-day allowed period. This omission misled PayPal, resulting in their ruling in TradingView's favor—not because they acted appropriately, but because they withheld key information. Irrespective of how PayPal dealt with this, the facts of the case are the same as I have detailed here.
  

  I no longer wish to do business with TradingView. I accept the refund that they are now processing only after I sought support from the BBB. Their actions have been dishonest and reflect poorly on their business practices, in my opinion.
  

  Thank you for your attention to this matter.

  Customer response

  06/10/2024

  I have accepted the business's proposed refund solution. I was given the opportunity to provide a response as well. It is my hope that you will publish the messages fully, including the response I sent as I accepted the proposal. Otherwise, people will not be able to see the full picture of who they are dealing with regarding TradingView.
  
  Thank you for the support you have provided throughout this process.

• Initial Complaint

  05/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  2nd time within 6 weeks that this charge has been made on my account first one, I cancelled my card and somehow they now have new card and took it again

  Business response

  05/22/2024

  I am sorry you had a bad experience with our service. 

  The email you specified does not correspond to any account. Could you please provide the name of your TradingView account, so we can check the case?

  Customer response

  05/23/2024

  My name is ****** *****

  I do not have an account & never have had.

  Business response

  05/29/2024

  If you never opened an account with us and are being charged, then it probably means your credit card data got stolen somehow and subsequently used on our website. We advise you to report the unauthorized charge to your bank and block the card because there is a high probability that it will be used somewhere else as well.

  To get further help from our side, including a full refund, we suggest you fill out our payment search form ****************
  

  It has mandatory fields that are required, but please provide us with as many payment details as possible, so we can locate the transaction swiftly. Pay attention to the payment method that was used. Our staff will contact you by the mail you specify in the form and help you get a refund.

  Customer response

  06/05/2024

  I am rejecting this response because: 
  I have never opened an account with this company so I have NO account information
  Regards,
  
  ****** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩