Customer ReviewsforTom Schaefer Plumbing, Heating and Cooling

I called TSP on a recommendation and I was not disappointed, They were able to come out the next day and make the repair. I had to replace my faucet and they went to the supply ouse and made sure they got exactly what I wanted. The entire job was completed within 2 hours. They were knowledgeable and friendly and cleaned up at the end of the job.

One of the worst experiences I’ve ever had with a company. They never showed up, and if they did they showed up hours late. They never knew what they were doing and said to my face “I don’t know what I’m doing”. They went to install the vents for our exhaust fans and drilled a hole in our soffit and then said “I made a mistake and drilled a hole in the wrong place in your soffit and you’re going to have to fix it.” Worst experience and I will never recommend this company

I found TSP responsive on the AC & Heating side. They do good but not excellent work. TSP in my personal experience normally has had to return to repair what they've done at least one extra time about 70% of the time. I'm unsure why when evaluating the repairs, it appears they miss something and have to return to fix it again. I've used TSP numerous times for over 10 years, however, TSP repeatedly has not called me with repair estimates. Although I've informed TSP repeatedly that I require an estimate before any repairs can be done, the company continues to ignore my request. For the last repair, I requested a technician visit a rental property to check the non-working furnace. The tech went to the property, diagnosed the problem, and fixed the furnace but never bothered to call me to provide an estimate of repair. I called TSP to discuss their bill. I informed TSP rep, Dave, that the company continues to ignore my request to provide me an estimate prior to making repairs and continues to repair and bill me without my approval to take any amount of money out of my pocket. I stressed that my call for service is not a blank check for their company to go on-site and fill out a check for the amount I have to pay. I must be provided the opportunity to say no, not now, or just thank you. Again I was informed that it is their procedure when they get a service call to go out and fix the problem and that they do not call to get approval or provide an estimate for repair to complete the repair found by the technician. After discussing the issue with company rep Dave, I was told by Dave that this last bill would be voided but to never call their company for service again. I informed Dave that his company procedure is a violation of the Ohio Consumer Sales Practices Act at 109:4-3-0S(C) which requires a written estimate for any work or repair over $50 dollars. I was told that's not what we do! Obviously! Just frustrating and disappointing.