Customer ReviewsforAxleshopper

I ordered an axle by mistake and canceled the order within two days of placing original order. They kept 25% of the total order and claimed this is restocking fee. I even received an email stating order was delayed so I know nothing on their end was pulled or shipped. I guess I could understand if you returned a part but to charge 25% just for canceling order on their end is ridiculous! I will never use their services even if they were the only ones who have what I need. I will also let everyone know how they do business and to BEWARE!!

The complainant purchased a used axle from us on 03/28/2022 and is requesting a full refund.The complainant purchased a used axle on 03/28/2022 and it was cancelled on 03/30/2022. The specific sections of the Terms and Conditions state as follows:Line 3: All returned parts or cancelled orders are subject to a 25% handling and restocking fees plus customer assumes all shipping costs.All the Terms and Conditions of the Free Warranty are prominently listed here: https:****************************** The complainant agreed to the Terms and Conditions of the Free Warranty with the purchase of the Axle. Since the complainant did cancel their order, they were refunded on 03/30/2022 in the amount of $1563.75 which reflect 25% handling and restocking fee from their original purchase amount. The complainants request for a full refund is not approved. We do hope this closes the matter and please let us know if you need any further information from us.Sincerely,Axle ************************ Team

I understand the statement you have have provided in your response but you as a company should listen to your customer's issues. There could be mitigating circumstances and there definitely is regarding my issue. As you acknowledged in your response, my order was canceled by me two days after placing original order. I also stated to your customer service representative that the reason for canceling was due to the fact I had mistakenly ordered two different parts for which I no longer needed the part from you. Your company also sent me an email stating the order would be delayed. Nothing was pulled on your part and nothing was returned on my part. Had I returned a part I could understand your statement but since order was canceled so quickly, it is wrong to keep people's money. It's a scam. That's why you have a HORRIBLE rating! It is my fault for not researching your company prior to ordering in the first place. It is now my mission to make people aware of how you do business!

0 STARS PERIOD. 2.5 MONTHS IN AND THEY SENT THE WRONG AXLE. TOOK A MONTH TO GET IT. NOW A MONTH AND A HALF TO TRY AND GET MY MONEY BACK. THIS COMPANY IS HANDS DOWN THE WORST COMPANY OUT THERE. I CANNOT EVER GET ANYONE TO CALL ME BACK. I CALL OFF OF MY BUSINESS PHONE NO ANSWER, CALL OFF MY CELL I GET AN ANSWER THEN SIT ON HOLD FOR 20 MINUTES JUST TO BE TOLD WE WILL CALL YOU BACK. I HAVE TO LEFT MULTIPLE MESSAGES FOR A DALE J**** WHO IS SUPPOSED TO BE IN CHARGE AND NEVER A RESPONSE. DO NOT EVER USE THIS COMPANY. BIGGEST FRAUDS IN THE MARKET.

The complainant purchased a used axle from us on 02/22/2022 and is requesting a full refund.The complainant purchased a used axle on 02/22/2022 and it shipped out on 03/02/2022. The complainant alleges that we had sent them the wrong axle. After further review, we did issue a full refund to the complainant on 04/20/2022 in the amount of $1135.00. The complainant also did a chargeback on their card on 04/20/2022.We do hope this closes the matter and please let us know if you need any further information from us.Sincerely,Axle ************************ Team

3 months in, STILL no product. First delivery was not the axle I ordered, had to send it back and they will not resend the correct axle until they have delivery of the wrong one back. It has now been a month and NO one will answer my questions, return calls, or give me an answer on what is going on. LONG wait times and poor service, no one seems interested in helping. ZERO STARZ!!!

The complainant purchased a used axle from us on 01/21/2022 and is requesting a full refund.The complainant purchased a used axle on 01/21/2022 and it shipped out on 02/09/2022. The complainant alleges that we had sent them the wrong axle. After further review, we did issue a full refund to the complainant on 04/04/2022 in the amount of $1690.00. The complainant also did a chargeback on their card.We do hope this closes the matter and please let us know if you need any further information from us.Sincerely,Axle ************************ Team

The "defendant" failed to disclose just how many attempts at communication were made, voicemails left, requests for help were left unanswered, questions were not able to be dealt with, ect. There was ZERO attempt at communication from ANY department at this company throughout the 3 month ordeal. I was told I would not recieve my "correct" product (that I was told to be IN STOCK) until the wrong one was recieved back to them for fear that I "may have stolen something off the product." So as a consumer I was called a thief due to their negligence in sending the wrong item. Mind you shipping for these items is 7-9 days each way due to the size and weight so my customer was forced to wait without his vehicle an additional month during what was suppsed to be a two to three week repair. I was issued a refund, but ONLY after I requested a chargeback, but that was after over 20 (literal) phone calls to this business, several unanswered emails, about 5 or 6 voicemails and MANY times of being hung up on, dropped calls, and over 45 min wait times on two occasions. When asked to speak to ANY manager in ANY department, on the phone directly, not one time was anyone available to speak. I was only left to leave voicemails that were never responded to. Several weeks after shipping the incorrect item back (as requested) using the provided ***** return label, the compamy could not give any explanation as to where the item was or if they had even recieved it. The label did not provide a tracking number. So once again, because they could not find the wrong item, they refused to send me the correct item. At this point it was April 4th and the order was placed January 21st. I have written this review due to the incompetance of management at this company, aggravation of wasting hours of my time trying to track, find, and locate the product I was promised, the extremely poor customer service, lack of communication, and accusation of theft as a reason not to send the correct item to the consumer.