ComplaintsforThe Lion's Den
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Complaint Details
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Initial Complaint
07/14/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought 2 items from the store they was damaged I would like refund for this trouble and total amount I paid was decent amountBusiness response
07/26/2022
On 7/13/22 ****** **** visited a store to return items that were originally purchased on 2/10/22 and 6/27/22. The store wasn’t able to exchange the items due to the time lapse since purchase. She called customer service on 7/14/22 and stated that she was very upset because the store wouldn’t exchange defective items for her. Our in-store return policy can be found: https://www.lionsden.com/faq
Customers can exchange defective items within 10 days of purchase. After this time frame, the customer is directed to file a warranty claim with the manufacturer. Our return policy is posted at the point-of-sale in stores, on our receipts, and sales fliers.
On 7/14/22 customer service spoke with ******, she was told about our policy, why the store made the decision that they did, how to submit a warranty claim, and she confirmed that she understood. ****** confirmed her email address, while on the phone, so that direct warranty claim links for her items could be sent to her. Both items that she tried to return have warranties that cover defects.
****** visited another store location to attempt to return the same items on 7/15/22. She has spoken to several store managers at multiple locations, as well as our customer service department on more than one occasion. While at the stores, ****** has cursed at employees, brought family members to cause disturbances, threatened legal action, and filed complaints. At that point, our employees are to direct any complaints to our customer service department, so that the proper people can address the customer concerns.
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Contact Information
Business hours
Today,8:00 AM - 5:00 PM
| MMonday | 8:00 AM - 5:00 PM |
|---|---|
| TTuesday | 8:00 AM - 5:00 PM |
| WWednesday | 8:00 AM - 5:00 PM |
| ThThursday | 8:00 AM - 5:00 PM |
| FFriday | 8:00 AM - 5:00 PM |
| SaSaturday | 8:00 AM - 5:00 PM |
| SuSunday | 8:00 AM - 5:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.