ComplaintsforWang Photographic Imaging Ltd.
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Complaint Details
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Initial Complaint
09/27/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased school pictures for both of our kids. Ordered retouching and our child's name printed on the smaller photos. Neither of these were done and these are two options that were an additional charge. The photo packet clearly states that we have five business days to respond with any missing or incorrect photos. We emailed the same day our children brought the photos home. Emailed second day, no response. I then called and texted the number listed on the third day. Day four was the same, voice mail and text, again no response. We are not the only family that had issues and can not get a hold of anyone at the company. I will be requesting that our school system selects a different company moving forward.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.