Business ProfileforPreston BMW

We visited the dealership on June 15th 2023 to complete a mandatory safety inspection (so we were told). We were backed into a corner, approached with $1200 worth of "safety" repairs on our 2019 car with less than ****** miles on it. Repairs the salesman wasn't even aware of what they were. We told the sales man we would be using our credit ********** replied with the repairs MUST BE completed before you can buy the car. My husband decided he would do the repairs for a fraction of the price but we were still required to pay a $179 inspection fee that day and another $179 inspection fee once we brought it back to do all the paperwork. My husband then spent countless hours into repairing things that did not need repaired. ********** wipers that worked properly, breaks that were not unsafe or bad, break fluid that did not need flushed, a pollen filter? I'm not sure how that is included in a safety inspection along with other things including a "haldex" which the salesman and service manager did not know how what it was or how to explain. Now fast-forward to me calling the leasing company to do the last steps of the buyout because the dealership will not work with our bank. She explains to me the inspection and all the work we have done is not even needed. That the dealership should have explained we could work directly with the leasing company and three signatures later, no inspection, $600 worth of parts and $200 worth of inspections later that were not needed we would be done! When I called the dealership to verify this information the sales manager stated yes this was an option (that somehow was not explained to us) and we were backed into a corner for no reason!This is absolutely unbelievabable customer service. I cannot believe we are going through this right now!! Hours of time, so much stress and money went into this "inspection" and fixing the "safety" errors that did not need fixed..it's unbelievable really. I hope noone has to go through what we did.