ComplaintsforUncle Sam Fireworks City Inc
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Complaint Details
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Initial Complaint
06/08/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I purchased 2 rolls of ignition wire on 5/20/2022 and my credit card was charged $145.30. Today is 6/7/2022 and I cannot reach anyone at the company to tell me when to expect my delivery. I have called Ken at pyroworks and emailed Ken at pyroworks on numerous occasions. I even left him a voicemail this morning letting him know I would file a complaint if I did not hear from him by the end of business today. I have not had any of my voicemails nor my emails returned and would like a full refund for the product I have not received. Thank youBusiness response
07/14/2022
Business Response /* (1000, 8, 2022/06/23) */ I apologize, this item was en route and customer was notified of back order. It has shipped USPS Priority **********************
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.