Customer ReviewsforBaldwin's Tire and Lube

on December 16th my husband took our truck in to get exhaust work done. on December 22nd we called to check the status, still not done. Fast forward to Tuesday January 10th, 2023. Almost a month later, we put eyes on our truck which has been sitting in the same spot almost the whole time. Wednesday January 11th Rachel ******* calls me and tells me that our truck was stolen from their shop and a police report had been made. Naturally we immediately report to our insurance because our truck is God only knows and we are the owners of the vehicle. our insurance tells us that Baldwin's is responsible and that we need to go through their insurance. Chris ******* says wait 24 hours, we waited 48 and on Friday the 13th Rachel ******* calls me and says that they located our truck in the exact same condition. (MY HUSBANDS TOOL BELT WAS THE ONLY THING TAKEN) up to that point there was no mention of their tools being stolen, there was no mention of a 3500 transmission being stolen or damaged. Rachel ********* own post specifically stated that a truck was stolen in Chandler with no mention of tools, material and or transmission. she told me that Lincoln county was dropping off a cruiser and so they were in a friendly conversation about how our truck was located. I called investigator Hand who had no knowledge of where my truck was and stated that I needed to contact OKC PD. I call OKC PD and locate my truck and they tell me that I can go pick it up. the problem is Rachel and Chris Baldwin have the only key to our truck. I call and ask Rachel if they still have the key, SHE HANGS UP ON ME! Chris calls me back and gives me a lockbox story and says that the key was put in the lock box because the shop was closed and the key was taken! Chris tells me to call Patriot auto and that they will have a key cut for me. I called and requested a new key that cost 22.75. They are not honest people! They treat minorities like trash.