ComplaintsforFloyd's Recreational Vehicles, LLC

• Initial Complaint

  01/23/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  ** Oct 16 2023 I had placed a deposit on a Beacon with wheel with said dealership.The next week I had decided not to follow thru with purchase and had asked for the refund of my deposit of ******* dollars.I was assured of the refund would take 7 to ten days. I still have not received refund.I have sent emails and made phone calls and they are not returned.On Jan 12 received email by ***************************************** asking if I was still in the market for Rv,I replied that I was not and asked for return of ******* deposit.Then on Jan 20 another email asking if I still wanted a rv and did not mention my refund. The salesman in the first time I had contacted them was ******************************* ******, and he hasn't returned my emails or phone calls, My email is *********************** Thank You.

  Business response

  01/30/2024

  Good morning,

  This is the first I have heard of this issue. I contacted ******************** to apologize and successfully refunded his $1000.00 deposit. He should expect to see the refund within 1-3 business days, depending on his merchant. 

  Thank you. 

  Customer response

  02/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******. ********.

• Initial Complaint

  06/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Bought a Dutchman pull behind trailer with my son in law brand new 10 months ago. In the first 2 weeks we got it, the campers door wouldnt shut, stereo caught on fire from faulty electrical wiring, the trailer emergency brake had to be replaced, outdoor shower broke, inside sliding door fell off and the trim the was holding it in the ceiling collapsed and we kept getting trailer wiring was bad messages from 3 different trucks attached to it. The front bowed in and the reinforcement board underneath fell. (I have the repair tickets they did as warranty work for proof)Took it in, After 2 1/2 months they said they repaired it. Got it back. Literally on the way home from picking it up the ceiling fell in again, trailer wiring error message came back on, front bowed in now the inside wall bowed and came apart at the seem and the tire went flat from bad rim. Called them. Took it back the next week. They kept it for almost 5 months and said it was fixed. We planned a trip to ********. On the way there trailer brakes locked up, tire went flat from different bad rim, ceiling and doors fell in and the floor got a tear in it from the ****** front putting pressure on it. Couldnt move the trailer cause brakes locked up. Called them and they had me disconnect the electrical line from my truck to the traile and drive back to Oklahoma with no brakes on the trailer, no lights and it falling apart. Took it back they said they repaired the bowing in and the mounting list of other problems. We took it back, left on a trip 2nd in 10 months since we had it. And everything literally went bad. The side panels literally sheared off the side of the trailer on the highway on both sides of the trailer. The walls leaned in from the pressure and a big bubble appeared on the top of the roof from the air ******* through it. It sheared off and slammed into my truck causing damage. I had to spend 2 hours on the side of the road making it secure enough to travel at a snails pace. Theyve done nothing except lie about repairing it.

• Initial Complaint

  05/19/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I purchased my camper in August of 2020. Its a Kodiak Ultra Light and through the sales process everything was great and we purchased the extended warranty as advised by the dealership. With in the 1st few weeks of owning the unit, we notice the speakers lights on the outside of the unit were staying on non-stop. We called to schedule service as this seems like a minor issue that could be fixed same day and they advised for us not to worry about it as they were months backed up for service. Within the first 6 months of owning the unit, the lights on the outside went out as well as the radio. Again we called to schedule service and was told the same thing, but this time was advised to bring it in the off season for our minor repairs as they were all covered under the manufactures warranty. During the 2021 year we used our camper for work and was living out of the unit. Starting in October/November we started seeing issues with our refrigerator and reached out to ******* for service. The 1st appointment wasn't available until February of 2022, which is when we dropped off the unit. Upon drop off they made lots of broken promises including, diagnostics that would take place within a few weeks as we were still living out to the unit for work. We heard nothing for months, even after lots of calls and request for data. We finally was able to get in contact with **** and she pulled the unit in and baby sat it. **** was able to fully diagnose our problem which was great. But the repairs still took several months to take place for the refrigerator only, as the "parts" for our radio, lights and speakers were still not in. We were advised they would hold the parts once in and we could drop off and they would conduct the repairs in 1 day service due to our inconvenience. So around September 23th we picked up our camper. Just as a reminder for the year of 2022, ******* had my camper in their possession from February to September and they were only able to conduct a partial repair during that time. In November of 2022, which again we were still living out of the unit off and on, the fridge went out again. We called for service and the 1st available appoint was in February of 2023. So we go another 90 days without a working fridge and drop off the unit again. At the point of drop off they advised they would take care of the lights, radio and speakers as they claim was filed last year. Again we didn't hear anything for the 1st 2 months while they had it. When I call in late March I was advised our fridge was working fine but they had all needed parts for the speakers, lights and radio and they would be installed within a week. I complained and advised the fridge would fail if they left it plugged in and **** again watched it for a week and yes it failed again. On April 6th, **** and I spoke and she advised that the cooling unit would need to be replaced and she was submitting for the repairs and parts, but was also going to request a full replacement with the warranty. The weekend of April 24th we did a drop in visit to check on our unit and get some needed items out and nothing had been done as promised and again on that day **** continued to say she was waiting on parts and approval for everything. The week of May 8th, my husband called in and was advised that the parts were on their way we could pick up our unit on May 20th. In order to get that promise he had to call in every day and get a daily update. The week of the May 15th, they started not answering our calls or returning our calls. So I called, which they answered and I spoke with **** and when I pushed for more info she advised I needed to call the warranty company directly which I did. I was advised they claims were not followed through with as directed for claims were filed late. My original fridge, lights and speaker claim wasn't filed unit July 2022, and was declined in October due to failure to provide needed documents in time. This claim was reopened for payment in March but the 2nd claim wasn't opened in April 26th. So what were they don't from the time I dropped off my unit? I've asked for compensation and the repairs to be completed and I'm not confident in the information provided or their ability to deliver the unit fully repaired. At this point I'm waiting for anyone, ***** the gm, **** the Regional, or *********************** the *** to contact me back regarding a proper resolution of my service repair and plans of compensation due to their negligence. During the time of they have had my camper in their possession, I'm not only out the finance cost of close to $5k but also over $10k in hotel cost.

• Initial Complaint

  01/04/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We purchased an RV unit back in March of 2022, this is the first RV unit we have ever purchased. When we purchased the unit we also purchased a back up camera for about $700 to go with it and were informed that the camera just needed to be hooked up as the unit was already wired for it, it has never worked. Over the summer one of the bunks broke when our daughter was on it and she fell down with it. Also over the summer, my brother whom owns an RV as well pointed out that the seals around the windows did not have covers over them, they were all tacky like glue and the sun had been melting them. I pointed this out to ******************* and was informed that the unit should have had seals around the windows and should not have been sold in that form. I was also informed that they would fix the back up camera and the bunk but I had to make an appt & the earliest was for October 2022. In December 2022, Floyds still had my unit, they said that they manufacturer denied fixing the seals and bunk and that Floyds fixed the camera but were going to charge $100 to fix it. I called the manufacturer, they said that Floyds had not even sent in photos for the bunk to be fixed and that is why it was denied, they also said they were going to approve getting the window seals fixed. Floyds had my unit for 3 months and did not file the correct paperwork to be able to get my unit fixed. I called them & told them that the manufacturer informed me that they needed to provide photos of the bunk and it would be approved. Late December I was informed by the manufacturer that all work had been approved, I called Floyds again this morning, January 2023 and was told by ***** in Service that the he had to get with the Service Manager to see where we are in the que & then get back with us. Floyds has not been responsive with providing a status on my ******** they were not actively trying to get repairs approved with the manufacturer, it has been in thier possession since Oct with no work done.

  Business response

  01/11/2023

  We have completed repairs and customer is very happy with unit now. 

• Initial Complaint

  12/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  10/31/2022 Purchased 2023 Twilight Travel trailer by Cruiser RV Door would not shut properly with the steps down and bed latch broke. 11/4/2022 took back in for warrant work. Did not get back until 11/9/2022 11/11/2022 took first trip. Had to cut short due to numerous water leaks in all drains, hot water tank, and water pump. Found mold under sink. Water leaked into insulation under shower. Split heater hose and popping sound when heater kicked on, door still not closing properly, s**** misding in bedroom exhaust fan, and trim above windows is loose. 11/14/2022 took back in for warranty work 12/20/2022 still in shop, employees keep saying they will call me back with updates, but don't, two messages left for general manager, but no return ************** department tells me waiting on parts, then waiting to get in shop, then waiting on parts again. Appears that they aren't really checking on status. They ask me when it is needed. It appears they dont want to work on it until they think it is needed.

• Initial Complaint

  11/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We purchased ****** from ******* in July of 2021. The financing specialist did not disclose that nearly $3000 was added to the sales price for "inspections." Within 3 months our camper had sagging cabinetry, outside panels displaced and more. We took the ** to ******* in March of 2022 for the warranty repairs. We were told it would be approximately 2 months for repairs. We did not get our camper back until November 19th. I left approximately 16 messages during the 8 months they had our camper and never once received a call back. We were told in August we could take the camper out for weekends and return it after use but that did not work for us since we work and ******* is closed on Sundays. When I brought this up in September they explained we could take it home and they would call us when they can work on it. This would have been helpful to know in March so we could have used our camper all year. September ******* sent photos to the manufacturer and began work so we could not take it home to use after all. Once notified it would be ready on November 5th we made reservations for a camp site but were notified only 2 days before our reservation that it was not ready so we were unable to get a refund for the camp site. It happened again the next weekend except we were notified the day of our planned camping trip. We missed out on an entire year of camping with our family. ******* deceptive "inspection fee" was a waste of $3000 and their lack of concern for their customers costed our family countless chances to make memories in 2022. ******* lack of communication with their customers, and poor customer service is unacceptable. ******* should apply back the $3000 inspection fees that clearly did not benefit us. Some of the work that was done on the camper is already broken again (cabinet panel fell off after driving the camper home from the service lot). We will be taking our camper to a different dealership for all future work. Details records provided upon request.

• Initial Complaint

  08/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I bought a fifth wheel from This company and have has nothing but issues. My trailer has almost caught fire now and I’ve been trying to get them to fix it.
  

• Initial Complaint

  06/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We took our 2020 Forest River Cardinal 5th wheel to Floyds on 2/26/22 to have them sell it on consignment. We agreed on the dollar amount we wanted to get out if it and agreed to leave it there for 90 days. We got a call at the end of April or beginning of May from Floyds wanting us to come pick up our camper because the camper market had crashed and the business had sold. The earliest we could get to Floyds was may 28th. We called them to let them know when we would arrive and asked them to check the tires and charge the battery. When we arrived we discovered that 2 sets of keys had been lost, the nuts and bolts for the license plate were missing, the battery was dead and the inside of the camper was so dirty there were rocks on the floor. We spent over an hour getting our camper hooked up and ready to go because of the problems. That same day we drove to our church camp where we were going to spend a week. While I was cleaning the camper, I discovered that the rails/tracks were missing to a dresser drawer. It was just hanging out. The screws were left in the bottom of the dresser but no rails. I called Floyds and talked to **** on 5/28. She was going to investigate the problems and get back to me on Tuesday, 5/31. The week went by and I never heard from her. I called on 6/6 and left a message to call me. She didnt. I called again on 6/7 and she still hasnt returned my call. I would like help in getting the drawer fixed and getting replacement keys at their expense. If they want us to bring the camper to them, it will cost over $300 in fuel. I would like to get it fixed locally and send them the ****. Thank you for your help!

  Business response

  06/20/2022

  We will replace the keys and send them to the customer. We will also pay to have the drawer fixed at the customers local shop. we would just require documentation. 

  Customer response

  06/21/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  06/06/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Please see attached documents.

  Business response

  06/20/2022

  This warranty cancellation has been paid to Flagstar Bank.  It was first issued on 5-5-22 which the bank states they did not received.  We voided that check and re-issued on 6-5-22.  I have spoken with ******* and let her know that we have attempted to pay this to her bank twice now.  See check details atteched.

   

   

• Initial Complaint

  05/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We traded in our travel trailer to Floyds RV in February 2022. We purchased our new trailer in February of 2022. The trailer had a list of issues things that needed to be fixed in order for us to agree to purchase from them again due to our miserable service experience we had up to that point from our first trailer. They were supposed to replace a piece of trim on our slide out, replace a piece of trim in our entry and fix the bunk because it was installed improperly and would eventually scratch the wall. We gave them 14 days to pick up our new camper and they said that would be plenty of time to get these issues fixed. When I went to pick up they trailer and do our walk through they had not fixed a single piece of it. The technician that was doing the walk through showed my wife and I that he had fixed the issue with the bunk by lifting it up. However, the bunk had not been worked on at all. He lifted up the bunk and put a huge scratch in the wall. We ended up not picking it up that day so that they could get it corrected. When we went to pick it up the next one piece of trim had only been covered up with a magic marker and they performed the same repair on the wall they damaged. The piece on trim that is on the ground by the slide that was not replaced is now tearing a hole in our floor whenever we open and close the slide. I started bringing in our trailer to have these issues addressed on 4/9/2022 and they have made little to no effort to remedy my situation. It was not until my 4th time we dropped of the trailer that one of the service technicians even put in an order with the parts department. The only way we got the parts ordered was by calling and speaking with the sales manager and getting him involved. He got service to order the parts the next day after our conversation. Every time they promise a call back with an update on parts and a solution and we never receive any updated. I have resorted to calling every day and stop by periodically.

  Business response

  06/20/2022

  GM reached out to talk to ****************** about getting unit repaired. He left message for customer and will try again tomorrow. 

  Customer response

  06/23/2022

   
  Complaint: 17295943
  
  I am rejecting this response because: They did not call back on 6/21. I called back on 6/21 and 6/22 after I got off work and left messages. I will call back again today 6/23 when I get off at 5:00. 
  Sincerely,
  
  *************************

  Business response

  06/29/2022

  we will be reaching out to the customer today.

  Customer response

  06/30/2022

   
  Complaint: 17295943
  
  I am rejecting this response because: I called ***** at ******* back at 5:05 on 6/29 and also at 11:30 on 6/30 and he didn't answer and hasn't called me back.
  
  Sincerely,
  
  *************************

  Customer response

  06/30/2022

   
  Complaint: 17295943
  
  I am rejecting this response because: I am rejecting this response because: I called ***** at ******* back at 5:05 on 6/29 and also at 11:30 on 6/30 and he didn't answer and hasn't called me back.
  
  Sincerely,
  
  *************************

  Business response

  07/02/2022

  We have reached out to the Customer every day and are unable to reach him. we cannot find a resolution if we cannot talk to the customer. Please have the customer call us.

  Customer response

  07/05/2022

   
  Complaint: 17295943
  
  I am rejecting this response because: That is not true. Floyds RV has only called me regarding this complaint 3 times. I have called them 12 times and left messages for Both ******************* and ******************* every time I have called. This pretty well falls in line with the nature of how the service department has handled my situation so far. I can be reached at ********** or ********************* I would desperately like to schedule a time to get this resolved. This is getting beyond ridiculous. 
  
  Sincerely,
  
  *************************

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