ComplaintsforAll City Towing, Inc.
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Complaint Details
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Initial Complaint
11/17/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This company advised me via certified mail that a car I sold 10 years ago was recently towed and that my spouse and I owe over $600.00 in fees. I called and advised that we sold the vehicle in 2013 and was told, "If you have no interest in the vehicle, you can disregard it." I asked if I could have something in writing that says that, and the gentleman that answered the phone said, "Yeah, for $200". I advised him that I would like to record the conversation, to which he stated that "I don't care, and ******** is a one-party consent state." I then repeated the previous information and was again advised that I could pay $200 for something that says I can disregard because I am asking him to do something he doesn't do. I simply wanted to have in writing (in the same format I received notification of this issue) that I could disregard as he stated. We sold this vehicle in ******************************** contact with this vehicle since then. ******** Motor Vehicles advised "To release a lien, the lien holder must sign and date two (2) release of lien forms. Mail one (1), signed and dated, copy of a lien release to the ******** *************** ******************************************************, and one (1), signed and dated copy of the lien release to the debtor." That is what I would like to have, and the business refused to give me anything in writing.Business response
11/29/2022
she wanted me to write her a letter I told her my policy is to charge her 200 dolllars and I will write a letter.
BBB Phone comment by business-
Customer response
11/29/2022
Complaint: ********
I am rejecting this response because:
Sincerely,
*****************************Initial Complaint
10/13/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 10/11/22, My car was towed from my college, I went to pick up my car, and once I got back, I noticed my bumper was damaged. I contacted the police, who had my vehicle towed, and they said the picture they took before my car was towed confirmed the bumper was intact. I contacted All city towing and spoke with **; he stated to bring the car back so that he could look at the damage; I went on 10/13/22, and ** told me anything could have happened; I could've gotten into an accident and caused the damage myself after I reported the damage to them. He then threatened to tow my car again and stated," I will hook your vehicle to the back of my truck and tow it again" he told me I was trespassing and that he would call the police.Business response
10/27/2022
BBB Comment:
Look at a picture before and after. I offered to fix it for him and he said no he wanted the money.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.