ComplaintsforAtlanta Bread Lawton
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Complaint Details
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Initial Complaint
11/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
11/10/2022 Ordered a take-out. I ordered two grilled cheese sandwiches, grilled crispy, cheddar cheese, extra butter. When I picked up the order, it was one grilled cheese, hardly grilled, no extra butter, and a cheese blend. I was charged for two but only received one. I asked them to make it crispy and make the other one that I paid for. The Manager got very nasty with me, so I started to video her. She threw the food at me and said to get out of her store. I contacted the owner and sent her the video the same evening. I called several times, and she finally called me back today, 11/16. She said the Manager told her they can never make me happy, I come in there unhappy all of the time, and they always have to remake my food. None of that is true. I rarely go there, I always laugh and joke, and even tip at the register for my takeout. The owner said she told her workers not to service me anymore and for me to not come back in the store. I would like a written apology for throwing the food at me and feel that I should not be banned from the store because they got my order. The owner said food was too expensive to remake.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.