ComplaintsforScepter Manufacturing
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/01/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I bought a 5 gallon gas can, red, with a green and black nozzle. Took it to the gas station and the lid took 15 minutes to remove-had to ask a man, who also had a difficult time. When I went to use the gas, another man took about 15 minutes to get the lid off, it didn't work. Took it back to WalMart for a refund. They don't give refunds once gas is in it. Plus, the gas leaked as we tried to pour it. I called the Scepter company for months and left a message with every department-no response. Pretty please get me a refund for the can. It was $34.??, plus tax. I would settle for $36.00. If you have further questions, my phone is XXX-XXX-XXXX. Thank You Very Much!Business response
11/02/2022
Business Response /* (1000, 5, 2022/08/09) */ Hello - Please contact that Scepter Customer Service department at **@scepter.com and we will be happy to assist. Thank you. Consumer Response /* (3000, 7, 2022/08/16) */ This is the email to Scepter, I sent it 9:01 PM Saturday, the 13th. God Bless you! "My number is XXX-XXX-XXXX. Please call, not email, not text. I would be happy with getting my money back. If you want the gas can, please mail me a postage label. Please check your automated system. When I call, no one calls me back or answers. Thanks for your time." Consumer Response /* (2000, 11, 2022/09/07) */ Forwarded message From: **** ****** <**********@bbb-email.org> Date: Sat, Sep 3, 2022 at 11:40 AM Subject: Re: BBB Complaint Case# 38091108 (Ref#XX-XXXXXXXX-XXXXXXXX-X-XXXX) To: Better Business Bureau <**********@bbb-email.org> Thank you all for your hard work!!! I received my refund check Sept. 3, 2022. This case can be considered closed. May God Richly Bless and Keep you�
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.