ComplaintsforMartin's Quality Cleaning Service LLC
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Complaint Details
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Initial Complaint
04/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 4 Apr 2022 a representative from Martins Quality Cleaning Services LLC arrived at my residence to unplug a dryer exhaust that I was unsuccessful cleaning with my small brush. He proceeded to disconnect the exhaust line and run the "snake" device up it to what appeared to be about *****' where it got stuck. After several attempt to free it by pushing and pulling he freed the device cleared it of some debris attempted again where it again got stuck. I asked if he couldn't scope the line to see what the problem could be and he informed me he didn't have the device and wouldn't want to chance getting it stuck also. He then went outside to attempt to clear from the rooftop, shortly coming back and informing me he was now pulling out insulation. I asked he call his boss because I feel he'd breeched my vent line since there was not fresh (unstained from moisture) insulation coming out. He walked away having a brief conversation with his boss who he put on speaker and I recognized as ******************* from making the appointment the day prior. **************** immediately got vocal about how they do "thousands" of these a year and there was no way his employee or equipment could have done this damage and how he had no liability. I disagreed due to the jamming of equipment, how it was retrieved and the fresh, clean insulation. He again insisted he had no liability so at which point I informed him I would just turn it over to the BBB and walked away.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.