ComplaintsforDiagnostic Laboratory of Oklahoma
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Complaint Details
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Initial Complaint
07/05/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Diagnostic Laboratory of Oklahoma has repeatedly billed me directly for lab work for my juvenile daughter, and have repeatedly failed to bill my insurance for these charges. They have Not billed my insurance! I have visited DLO Laboratory on 6/18/2022 and personally requested they invoice my insurance for laboratory charges. I called DLO 1-866-254-3859 number and provided my insurance information on 6/22/22. It is now July 6, 2022 and DLO has again billed me for lab work. It is very frustrating as I have carry insurance with Aetna and OHCA SoonerCare for this lab work for my juvenile daughter.Business response
07/12/2022
The claim has been resubmitted through insurance. I sent Ms. ********* an email that contains more details, along with my contact information should she have further questions or concerns.
As DLO has responded with the desired solution of submitting the bill to insurance, we respectfully request that this matter be considered closed satisfactorily.
Initial Complaint
04/28/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Charging for duplicate tests for lab redraw. Being charged for duplicate labs.Price gouging to the extreme.Business response
05/05/2022
This complaint alerted us to research the account and find two charges, which we contacted the provider to verify. The provider advised that they ordered one of the items in error, so DLO has submitted a billing reversal to credit back the account for that error. We believe this will resolve the complaint, but the reimbursement can take up to 21 days to fully process. We welcome the complainant to contact us directly with any further billing questions or concerns by calling **************.Initial Complaint
02/04/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
On March 4th, 2021, a Nurse Practitioner ordered bloodwork for me with DLO that my insurance said was not completely covered in my plan. I got a **** from DLO for $285.70, after my insurance paid for some of my tests. On October 14th, I began paying towards this ****. I used their website (https://billing.questdiagnostics.com/PatientBilling/PatientBilling.action) to make a payment. The payment is was taken from my bank account and I have provided DLO with the tracking number for that transaction, the date, the amount, the trace number- everything they have said they needed, yet they still have not applied my payment towards my ****. I no longer trust their company to take any of my future payments because I have called them 8 times now and have waited on the phone to talk to a customer service representative for no less than 40 minutes each time. I have been able to speak to a human being 4 out of those 8 times, and each person has said they will forward the message along and nothing is resolved. I have sent emails to their customer service and have also never reached a solution. Most recently, on January 24th, I spoke to a representative named ******, who then let me speak to a very unpleasant supervisor named ***** **** told me that I would receive an email in 3-5 business days and I never did. He apologized several times but treated me as though I was being ridiculous and did not offer a solution other than that. The least they could do is give me a callback but he refused to do that. This company is the worst company I have ever dealt with. I would rather my **** go to collections so I know my payment will actually go towards my **** and I can pay it off than pay this company again.Business response
02/14/2022
DLO needs more information from the Complainant to research this matter. Specifically, we need her to provide documentation that shows proof of payment. Our Service Solutions team has left voicemails for the Complainant at the call back number she provided in her complaint on February 9 and 10, but has not heard back from her.
If the Complainant does not respond and provide the needed information, DLO must respectfully request that this matter be closed as satisfactory.
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Customer Complaints Summary
14 total complaints in the last 3 years.
1 complaints closed in the last 12 months.